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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Exporting invoices function is not working

When I try to select all of my invoices for 2022 (for tax filing purposes), I click on the button but then nothing happens.

2023-02-26
|
Posted in Billing & Account Management
Latest Reply 2023-02-26
successinblack by successinblack • Listener
  • 178 Views
  • 1 replies
  • 0 likes

how to change my email address. I cannot access the old address and want to use my new address.

My account has *********** as the account email.I want to use ***********.When I attempt to change the emails Zoom says *********** is already used.Can you help me make the change?I can't access ***********.

2022-07-11
|
Posted in Billing & Account Management
Latest Reply 2023-02-26
John22 by John22 • Listener
  • 1835 Views
  • 10 replies
  • 0 likes

Changing last name and email on account

I want to change my email and last name due to a divorce and I just paid 142.72 Cdn for Zoom for a year and it says I can not get help in the chat because my plan does not cover that. That seems like such poor customer care!

2023-02-19
|
Posted in Billing & Account Management
Latest Reply 2023-02-25
Moraine by Moraine • Listener
  • 169 Views
  • 1 replies
  • 0 likes

upgrade, meeting cut short at 40 minutes even though I have the upgraded plan

Not thrilled that I had a meeting cut short, asking me to upgrade, even though my paid account is already upgraded until may 2023. Why did this happen?

2023-01-12
|
Posted in Billing & Account Management
Latest Reply 2023-02-25
mm2020 by mm2020 • Listener
  • 1562 Views
  • 14 replies
  • 0 likes

Zoom Web Portal - Direct Access to Menu Items

You probably know by now that the Zoom Web Portal is here: https://zoom.us/But then -- if you're already logged in and you want to do anything -- you have to click on the blue My Account button: ... and then find the menu item you're looking for alon...

Ray_Harwood_0-1676763416751.png
2023-02-18
|
Posted in Billing & Account Management
Latest Reply 2023-02-24
Ray_Harwood by Ray_Harwood • Community Champion | Customer
  • 2303 Views
  • 2 replies
  • 5 likes

you are charging two times in a month

Dear Sir, You are continuously charging Rs. 1534 and Rs. 1484. On the 21st you charged us Rs 1534 and Today again you charged us 1484. Last month again you charged Rs. 1534 and you did not even give us a service. In November and December, you started...

2023-02-24
|
Posted in Billing & Account Management
DOEMAINTENANCE by DOEMAINTENANCE • Listener
  • 157 Views
  • 0 replies
  • 0 likes

Resolved! Requesting a list of devices where the Zoom app will work

Do you have a list of devices where I can use Zoom via my home internet Wi-Fi connection only? I need something that has a camera in it, but it can't be anything that requires a monthly payment of any kind. or anything that requires it be connected t...

2023-02-22
|
Posted in Billing & Account Management
Latest Reply 2023-02-24
jmoneedstozoom by jmoneedstozoom • Listener
  • 618 Views
  • 8 replies
  • 0 likes

invoice sent February 23, 2023

Don't understand this invoice. Please explain. thank you

2023-02-24
|
Posted in Billing & Account Management
Latest Reply 2023-02-24
Matutina1 by Matutina1 • Listener
  • 190 Views
  • 1 replies
  • 0 likes

Billing address update problem

I am Indian but selected billing address us

2023-02-24
|
Posted in Billing & Account Management
Latest Reply 2023-02-24
zoombppatwa by zoombppatwa • Listener
  • 205 Views
  • 1 replies
  • 0 likes

Not Upgrading from Basic to Pro

We already paid the amount of 2 months outstanding, but still we are facing the same problem. It's Still Continuing in basic Plan. Actually we are in Pro plan monthly billing. Please check our Outstanding Payment of $34.81 on 02/02/2023 through my SB...

2023-02-23
|
Posted in Billing & Account Management
Latest Reply 2023-02-24
Philadelphia by Philadelphia • Listener
  • 210 Views
  • 1 replies
  • 0 likes
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