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2023-01-12 08:35 PM - last edited on 2023-05-05 11:32 AM by Bri
ZOOM IS COMMITTING FRAUD AND I CAN'T CALL ANYONE, I SENT EMAIL ALL THE THE EMAIL ADDRESSES ARE DEAD
THEY ARE MAKING UNAUTHORIZED CHARGES ON MY ACCOUNT - I CALLED PAYPAL AND MY BANK
I CAN'T CALL ANYONE AT ZOOM - THERE IS NO PHONE NUMBER
ALL THE EMAIL ADDRESSES ON THEIR WEBSITE ARE FAKE - THEY ALL RETURN "UNDELIVERABLE"
HELP ME PLEASE I'M FREAKING OUT
THEY'RE ILLEGALLY TAKING MONEY FROM ME THAT I NEVER AUTHORIZED
HELP PLEASE HELP
2023-01-12 08:44 PM
Hello! I have the same situation. Today I wrote off the payment for the subscription, although on January 5 it was already written off. I did not find a single support service mail (except for the one that the invoice comes, but there is no point in writing there, it's a bot). While I'm looking for an email to which I can file such a complaint, I hope we will soon find a solution to this problem, because there is no desire to pay several times a month for one tariff.
2023-01-12 09:25 PM
i am thrilled to let you know i found a phone number to call and the person was EXTREMELY helpful !!! 100% she helped me, without question and immediately. here's the number: although it's in the us and i think you are overseas....you could always manage some way to call i think: +1 (888) 799-9666
2023-02-07 07:26 AM
Hi @ANIJANE @karabayevna apologies for your experiences in attempting to contact Zoom. From https://explore.zoom.us/docs/en-us/contact.html you have the option to contact our internal teams such as Billing, Sales, or Support!
For your request, suggest opening a ticket with our Zoom Billing Support team at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032