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Deactivated Account that has never been used.

sapter
Newcomer
Newcomer

Hi, guys.

 

My SSO Zoom account has been deactivated with no valid reason given. I teach a college class on Zoom and cannot use my school email account.

 

I have sent an appeal once and received the following message:

Your appeal has been rejected after careful review and consideration. As described in Zoom’sTerms of Service and/or Acceptable Use Guidelines, violations may carry penalties, including permanent suspension of a user’s account.

Thank you for choosing Zoom.
Zoom Trust & Safety Team

 

I did not violate any standards, and no reason for the appeal being denied has been given.

 

I have appealed again but have not yet heard back.

 

Again I have never used this account and I never received a notice that it had been deactivated.

 

I tried to contact my admin, but he has no idea why either.

 

Does anyone have any suggestions?

 

Thanks!

Steve

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