Assistance Needed: Unable to Access Primary Zoom Account Due to Education Form

[kaveesha007]

Hello Zoom Support Team,

I am experiencing an issue with my primary Zoom account. When I try to log in, I am redirected to an "Education Data Collection" form, asking for organization information. My account was intended for personal use, so I believe it may have been mistakenly set up as an education or business account.

Since I cannot access my account to adjust these settings or contact support, I am reaching out through a secondary Zoom account. Could you please assist in resetting my primary account to a personal account, or help me bypass the Education form?

[MGSR]

Hello @kaveesha007,

Welcome to the Zoom Community! We're glad to have you here.

You can check out this article on Troubleshooting accidentally clicked Educator account.

Thank you and have a good day! 

[MGSR]

Hi @kaveesha007!

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Have a great day!