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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

I can't cancel my subscription

I keep getting billed every month, but when I go into the portal to cancel, it says I only have a basic subscription. And I can't get access to a human or live chat because... they say I only have a basic subscription. And yet I still get billed. Thi...

2023-02-27
|
Posted in Billing & Account Management
amandanelson by amandanelson • Listener
  • 186 Views
  • 0 replies
  • 0 likes

Payment

Does somebody know how long it takes that Zoom unlocks my pro account?I payed via instant bank transfer hours ago and it still says "after receipt of payment we will inform you by mail".

2023-02-23
|
Posted in Billing & Account Management
Latest Reply 2023-02-27
Helena02 by Helena02 • Listener
  • 266 Views
  • 1 replies
  • 0 likes

Purchased webinar for 1 months but cannot see it available in my account - help

Hello I have a licensed account (one year license) and just bought the webinar for one month as need to use it this month. Nonetheless, after purchasing it, cannot see it available to be used. How can I sort this out? thanks

2023-02-21
|
Posted in Billing & Account Management
Latest Reply 2023-02-27
mariasylvia by mariasylvia • Listener
  • 169 Views
  • 1 replies
  • 0 likes

Support with monthly payments

Hello there i have been paying for 3 accounts instead of 1 for 31 months and only just noticed! is there some one i could speak to? Id be so grateful to have this rectified!

2023-02-27
|
Posted in Billing & Account Management
rodriguesfarah by rodriguesfarah • Listener
  • 122 Views
  • 0 replies
  • 0 likes

Stop the after-meeting promotion pop-ups

The problemRecently, I started getting promotional popups from the Zoom desktop client on Mac. See attached. They're all zoom promotions for additional products and services. As someone who joins a dozen or so meetings per day, it's getting really fr...

2022-09-13
|
Posted in Billing & Account Management
Latest Reply 2023-02-27
myaro by myaro • Listener
  • 2007 Views
  • 16 replies
  • 10 likes

Password

I do not remember my password and do not know how to reset it  

2023-02-22
|
Posted in Billing & Account Management
Latest Reply 2023-02-27
WBM by WBM • Listener
  • 352 Views
  • 3 replies
  • 0 likes

Resolved! I would like to inquire about payment by ZOOM line.

I would like to inquire about payment by ZOOM line.If I have my credit card number saved, can I pay by myself?

2022-04-04
|
Posted in Billing & Account Management
Latest Reply 2023-02-27
EDUWILL by EDUWILL • Listener
  • 302 Views
  • 2 replies
  • 0 likes

user email not longer available, not able to change user email, verification sent to old email

My email address with which I created an account at the time (email address for registration) no longer exists.Fortunately, I can still log in on my laptop, but I cannot put the zoom on my device because then it will send a verification code to the n...

2023-02-20
|
Posted in Billing & Account Management
Latest Reply 2023-02-27
Perlanegra_1 by Perlanegra_1 • Listener
  • 156 Views
  • 1 replies
  • 0 likes

paid but still basic account

Can someone assist me because I already paid for licensed account but my account is still in basic. submitted ticket #16666641 Please help

2023-02-26
|
Posted in Billing & Account Management
Latest Reply 2023-02-27
reimon019 by reimon019 • Listener
  • 206 Views
  • 2 replies
  • 0 likes

Exporting invoices function is not working

When I try to select all of my invoices for 2022 (for tax filing purposes), I click on the button but then nothing happens.

2023-02-26
|
Posted in Billing & Account Management
Latest Reply 2023-02-26
successinblack by successinblack • Listener
  • 178 Views
  • 1 replies
  • 0 likes
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