About scheived

scheived · 2024-01-08 11:58 AM

I cannot get the remote answer/hang-up center button on the Poly Focus 2 headset to work to answer a call. I'm using the headset with the BT700 usb Adapter. Would you know if there is a log to look at that would be helpful? If you have a working Poly...

scheived · 2022-12-16 10:14 AM

Using Poly Voyager 2 headset with USB dongle, unable to get call control (answer/hangup using center button) to work. Incoming call, headset announces incoming call, press center button but call is not answered. Tried using Poly Lens to set "Target S...

scheived · 2024-03-04 09:26 AM

Poly has released Lens version 1.3.2, I've tried this version and no change, remote answer still not working. Nothing much in the release notes.

scheived · 2024-01-17 10:25 AM

Got remote answer in Zoom working by going back to poly lens version 1.2.0 seems newer versions 1.3.0 and 1.3.1 don't work. Didn't seem to make a difference what firmware was running but the older BT700 USB dongle seems to work in more versions.

scheived · 2024-01-15 12:56 AM

Here is the link from Poly, https://swupdate.lens.poly.com/lens-desktop-windows/1.2.0/1.2.0/PolyLens-1.2.0.msi

scheived · 2024-01-15 06:00 AM

I haven't found a way to get it from Poly. I'll send you a PM.

scheived · 2024-01-12 07:12 AM

What I found through a lot of testing is that the latest version of poly lens is not working with Zoom. You need to go back to poly lens version 1.2.5875 then in lens press the gear options, softphone, give it a second to load and make sure zoom is b...

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Poly Focus 2 headset remote answer hangs up the call instead of answering

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Poly Focus 2 headset remote answer hangs up the call instead of answering

Unable to remote answer using Poly Voyager Focus 2 Headset

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Re: Poly Focus 2 headset remote answer hangs up the call instead of answering

Re: Poly Focus 2 headset remote answer hangs up the call instead of answering