I am not sure if anyone can assist me but I don't know where else to go. I have Zoom Business for my organization and have been using it for many years. This year I called in to get 2 licenses removed as we were no longer going to need them. Apparently, the management portal does not allow me to change the licenses on my own because it is a business account. The rep said they would not be able to help me so they escalated it to a manager. I met with the manager and they gave me a new quote which I signed. Then, three weeks later when our renewal date arrived, I was not billed what I signed up for but instead over-billed what the advertised rate was on the site. (The website shows $18.33 per month per license and I am being charged $19.00).

I reached out to the support people and they said I had to talk to my account rep, who I never met before until now. I met with my account rep who had me sign another agreement with the same pricing as the manager. I noticed that there was a credit applied, however it did not match the pricing I signed up for. When I asked the accounting person about the discrepancy, they told me that I had signed the agreement after my renewal date so I am unable to get the price adjusted. I don't understand why the first time when I called in, this was not taken care of. Now they want me to pay for the difference when it was not my fault to begin with. I put in the request weeks before the renewal date and signed the new agreement with the new license count before the renewal date as well. It seems like everyone I talk to says something different. Does anyone have any suggestions or can offer any advise on how to handle this situation?

Привет. Моя учетная запись была переведена на базовый план из-за неуплаты. В разделе история счетов было два инвойса, один с кредитным остатком. Оплатил инвойс профессиональный тариф, а меня не переключили, уже пара дней прошло и по прежнему на базовом тарифе.
Причем кредитный инвойс так и висит не понятно почему. 

Что делать?