Hoping this gets some traction here as the 4th dept to be involved. Joshua Tan in finance continues to send demands for payment but does not provide an active account number. We have provided evidence that the Wells Fargo bank account that zoom has provided on invoices is INACTIVE and CANNOT RECEIVE PAYMENTS. This has been going on for several months and has over 15 people engaged from both my company and from Zoom where there are several internal tickets and requests for escalation. We have yet to have this resolved.

Our company used ZOOM 100 Events for just one month. I sent a request to cancel the service, but no one from ZOOM responded. When we received an invoice, I reached out to ZOOM again to request cancellation. I received a notice that someone would get back to me. While I waited, I received another invoice. 

In September, I finally managed to reach a person at ZOOM named Maximo. He assured me that the service would be canceled. However, after waiting for a response, I again had to reach out to him by phone. During this call, he mistakenly thought I was trying to cancel our yearly subscription. After clarification, he said he needed to forward my request to another department, and that I would hear back from them.

Unfortunately, I did not hear from the renewals department (Cezar). When I eventually got in touch with Cezar, he said he needed to look into the matter. To prove that I had communicated with ZOOM, I had to take screenshots of our correspondence. We eventually received a prorated credit for October. 

I requested that ZOOM waive the outstanding invoices due to their delays and errors, but each time I inquired, I received an auto-response stating that I needed to pay the invoices, as if I had never spoken with anyone at ZOOM. Currently, I am on hold with ZOOM again for over 20 minutes because I received yet another email asking for payment, and the person I need to speak with is not answering his direct line.   I cannot get through to his manager, Chance Reeser.  1000% frustrated.

Although I was assured that the invoices would be waived and I sent a follow-up email to confirm our discussion, I am at my wit's end with the service I have received.