Request a refund

[배대식]

Hello, I used the pro free trial event for about 10 days from my usual free use.

However, when I logged in to Zoom today, I saw a link recommending a free trial again, and I clicked and paid because I thought the free trial was possible again. (Expected payment of KRW 0)

But after a simple meeting, I checked now and it's a year-by-year payment, so I'm very embarrassed.

I'd appreciate it if you could give me a refund.
If it is wrong to use a meeting once, I hope a refund will be made within the possible range.

One-year payments are a big burden for me.
Please give me a refund.

[ExpertswhoJohn · Accepted solution]

I am sorry you are having this problem. But this is a community support forum, and we have no access to billing changes.

Because this is a public forum, we can't solve specific billing account questions here, only general billing issues.

Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

all the best

John

[MGSR]

Hello @배대식! Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @ExpertswhoJohn's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing by submitting a ticket.