Request for Refund

[Hyeju_22]

Dear Zoom Support Team,

I recently purchased a Zoom Pro subscription on September 30 but mistakenly selected the annual plan instead of the monthly plan. I would like to kindly request a cancellation and refund for the annual payment.

I have not used Zoom Meetings since the purchase.

I would greatly appreciate your assistance with this request and look forward to your confirmation.

Thank you very much for your time and support.

Best regards,

Hye-Ju

[Mandel · Accepted solution]

Hi @Hyeju_22 ,

I can see that our Support Team has already switched your plan from annual to monthly and provided the appropriate refund. Based on this, I am now marking this post as solved.

Let me know if there are further questions.

Cheers,

Zoom Community Team

[RonaldCaling]

i would like request for refund, used the free trial and the scheduler but they charge me even I cancel the subscription.

[최지경]

Dear Zoom Billing Support Team,

Hello, this is Choi Ginger Office.

• I recently purchased a Zoom Pro subscription on December 16 but mistakenly selected the annual plan instead of the monthly plan. I would like to kindly request a cancellation and refund for the annual payment.

  I have not used Zoom Meetings since the purchase.

  I would greatly appreciate your assistance with this request and look forward to your confirmation.

  Thank you very much for your time and support.

  Best regards,

  
  Choi Ginger Office