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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

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Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

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  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

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Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Resolved! Annual subscription auto renewal refund request appeal

Refund Request for Zoom Workplace Pro SubscriptionDear Zoom Support Team,Thank you for your response regarding my refund request for the auto-renewal of our Zoom Workplace Pro subscription. We fully understand Zoom’s policy on non-refundable subscrip... Show more

Refund Request for Zoom Workplace Pro Subscription

Dear Zoom Support Team,

Thank you for your response regarding my refund request for the auto-renewal of our Zoom Workplace Pro subscription. We fully understand Zoom’s policy on non-refundable subscriptions. However, as a charity, every penny truly counts for us, and this unexpected charge impacts our budget significantly.

Given that the renewal was charged very recently and was not intended, we would deeply appreciate any reconsideration of our request for a refund. If a full refund is not possible, we would be grateful for any alternative solutions, such as a partial refund or credit toward other Zoom services.

We highly value Zoom’s platform for supporting our charitable work, and we hope you can assist us in finding a resolution. Please let us know if there are any additional steps we can take or further information required.

Thank you for your time and consideration.

Patricia

HAHAV finance administrator


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2025-05-06
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2025-05-06
HAHAV
By HAHAV
• Explorer
reply-icon Latest Reply -  2025-05-13

Subscription refund

My wife had to have a work call in Zoom.She never uses it, but once had to use it. She got the app, she agreed to some free trial, but didnt cancel it.Next thing we know, Zoom has charged her the maximum yearly subscription of 169.99€ We see it as ve... Show more

My wife had to have a work call in Zoom.
She never uses it, but once had to use it. She got the app, she agreed to some free trial, but didnt cancel it.
Next thing we know, Zoom has charged her the maximum yearly subscription of 169.99€ 
We see it as very, very unfair. It could be a monthly subscription and she would just cancel it and live with this error, but 169.99€ is very unfair.
And you cant get in touch with anyone, but a bot, that goes on about non refundable policies.
Zoom might aswell just charge 100 year subscription because she agreed to free trial. 


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2025-05-12
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2025-05-12
Marks11
By Marks11
• Newcomer

환불요청 드립니다.

안녕하세요, Zoom 고객센터 담당자님.

저는 *********** 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.

해당 결제는 2025년 5월 10일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.
계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.

필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.
감사합니다.

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2025-05-11
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2025-05-11
hangeullim
By hangeullim
• Newcomer

Re: Zoom Community Takes Home the 2025 CMX Community Industry Award! 🎉

Hello dear, my name is Faris Saleem and I want to make a complaint. I had purchased a Zoom meeting plan which cost $159.90 which is 45,387 Pakistani rupees. And you should have taken the same amount. While a lot of money has been deducted from my acc... Show more

Hello dear, my name is Faris Saleem and I want to make a complaint. I had purchased a Zoom meeting plan which cost $159.90 which is 45,387 Pakistani rupees. And you should have taken the same amount. While a lot of money has been deducted from my account in addition to $159.90, so I request you to consider my complaint and refund me the extra charges. Thank you.
My zoom meeting email Address: ***********


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2025-05-10
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2025-05-10
zoomtam4
By zoomtam4
• Newcomer

Zoom subscription renewal discount

Before my Zoom subscription was canceled near the end, there was a discount right before it was canceled, but it was gone before I could use it. I would like to continue the subscription using the same pro upgrade and discount on the account I have c... Show more

Before my Zoom subscription was canceled near the end, there was a discount right before it was canceled, but it was gone before I could use it. I would like to continue the subscription using the same pro upgrade and discount on the account I have canceled now. thank you


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2025-05-09
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2025-05-09
Maes
By Maes
• Newcomer

환불요청

1년전에 가입했고 몇달 사용하지 않음

이번에 자동 연장되며 추가1년 결제가되었으니

당일 구독취소를 하였으니

서비스도 끊어주길 바라고

 

해당건도 환불해주기 바람

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2025-05-08
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2025-05-08
최상우
By 최상우
• Newcomer

Pro Account is not active, despite it is paid

I bought the Pro Account and paid it (with Apple Pay) but I used my "normal" Account and not the Apple-ID-Account (I only have one Zoom Account). Now in the Zoom Account it only shows the Baisc Account. So what can I do? I paid the Pro Version and at... Show more

I bought the Pro Account and paid it (with Apple Pay) but I used my "normal" Account and not the Apple-ID-Account (I only have one Zoom Account). Now in the Zoom Account it only shows the Baisc Account. So what can I do? I paid the Pro Version and atm can only use the basic version.

 

Thank you very much for your help!


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2025-05-08
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2025-05-08
deniluna
By deniluna
• Newcomer

Cancel Zoom

Zoom has given great service to our company while we were customers. Now we want to cancel our subscription, they're not responding to our emails. Anyone else going through this sort of thing?

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2025-05-08
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2025-05-08
paulforbes
By paulforbes
• Newcomer
reply-icon Latest Reply -  2025-05-08

Resolved! I would like to request a refund.

Hello. I have cancelled my Zoom subscription 2025. I would like to request a refund.

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2025-04-09
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2025-04-09
africa0179
By africa0179
• Newcomer
reply-icon Latest Reply -  2025-05-07

SCIM Stopped Working Between Entra and ZOOM

Has anyone elses auto provisioning between Entra and Zoom stopped working? When clicking on authorize on the Entra Side for provisioning, I am presented with a box to log into Zoom as admin. I do, and approve the application, but then the web pop up ... Show more

Has anyone elses auto provisioning between Entra and Zoom stopped working?

 

When clicking on authorize on the Entra Side for provisioning, I am presented with a box to log into Zoom as admin. I do, and approve the application, but then the web pop up redirects to a https://portal.azure.com/webtoken=NUMBERSNUMBERSNUMBERS and just stays blank.

 

Then I receive an email from Zoom that the app was authorized but still unable to Test.

 

On the Entra Test side I receive the following error:

Testing connection to Zoom
You appear to have entered invalid credentials. Please confirm you are using the correct information for an administrative account.

Error code: SystemForCrossDomainIdentityManagementCredentialValidationUnavailable
Details: We are not able to connect to your application while attempting to validate our authorization to access your application. Please ensure that you have provided valid credentials to the application and reach out to the application developer to diagnose why the authorization is failing.
 
On the Zoom Apps side under Azure, I see a lot of API calls failing.

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2025-05-07
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2025-05-07
thenameisjona
By thenameisjona
• Newcomer
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