Dear Zoom Billing Support Team,

Hello, this is Choi Ginger Office.

I am contacting you regarding an automatic charge that was processed on December 16, 2025.

We have not been using this service since December, however the subscription was automatically renewed and charged to our account. As this charge was not intended, I would like to request a billing review and reversal of this charge.

Please let me know if any additional information is required.

Thank you for your assistance.

Best regards,
Choi Ginger Office

Dear Zoom Billing Support Team,

I am contacting you regarding an automatic charge that was processed on November 17, 2025.

We have not been using this service since December, however the subscription was automatically renewed and charged to our account. As this charge was not intended, I would like to request a billing review and reversal of this charge.

Please let me know if any additional information is required.

Thank you for your assistance.

Best regards,

Dear Zoom Customer Center, I am using the  hanwool0966 gmail account, and I would like to request a refund for the recently paid Zoom subscription Pro pricing plan. The payment was made on December 17, 2025, and was unintentionally automatically renewed and paid. I would like to request a refund considering that the account has canceled the automatic payment and has not yet been used. Please feel free to let me know if you need any additional information. Thank you.

I am an online higher ed instructor. Although I have been using the college's Zoom for years, I have just created my own private account. It looks like it's all set up and I've been adjusting settings, profile, etc. but see that the Getting Started information references downloading Zoom Client. Do I need to do this? Why? Or have I already downloaded it somehow? Clearly I'm a newbie!

I made a duplicate payment this month (set up another subscription) (long story) - when I contacted customer services they cancelled everything it has taken 14 days to get to the point where I now only have access to 40 minute free zoom calls and very little response from customer services, and the responses I do get make things worse. 

Is there a way to talk to a person or escalate a ticket without buying ANOTHER subscription.

All i want is my usual subscription to be up and running again, but customer services have just cancelled  everything and told me to sign up again (the subscription fee has gone up since my contract so I would have to pay 10% more) (which for a small business like mine makes a difference).

Help!