BIL2327537 Created i want to cancle currunt invoice wrongly select for 2 user
4 Days gone but to reply from below support

Hello Divya,

Thank you for contacting Zoom. This is Dyne. How are you? I hope you are well. I apologize for the delay in responding to your service desk ticket. I understand that your time is valuable, and I strive to provide our customers with prompt and effective assistance.

Upon review of your concern, I see that you accidentally added 1 license and wish to cancel the plan. I am here to help. 

Here's what I can do: Instead of cancelling the plan, I will help you reduce the license to 1. 

Please let me know how you wish to proceed, and I will be glad to help. 

For further questions or concerns, feel free to let me know. 

Best Regards, 

Dyne

Zoom Billing Support  | AMER | 9:00 AM to 06:00 PM EST

For case escalation, please contact or  submit an escalation.

Inah Clemente | *********** | AMER | 9:00 AM to 06:00 PM EST

Divya Jeevan
Yes please help me to reduce the license to 1
and also tell me how can i get 1year subcription which is i want to pay via UPI same as before

Hello,

I would like to request a refund for a recently charged Zoom Workplace Pro Annual subscription.

The subscription was charged at the start of the billing period, but I did not intend to continue with the annual plan. The service has not been actively used since the renewal, and the request is being made immediately after the charge.

As the billing period has just begun, I kindly ask for a full refund in line with Zoom’s refund and cancellation policy.

Please let me know the next steps to proceed with this request.

Thank you for your assistance.

Best regards,
Invoice Number: INV335249712

We were force to store our card information or other payment information when subscript to zoom.  I dont have google pay nor apple pay, i was using prepaid card previously but after saving this card information, my card show many unauthorized transactions. I have reported this and my card is blocked. Zoom should provide option to not having our payment information save. We should be able to have option to pay manually for new subscription.

is there a way to remove our payment information instead of terminate our zoom account ?

Dear Zoom Billing Support Team,

Hello, this is Choi Ginger Office.

I am contacting you regarding an automatic charge that was processed on December 16, 2025.

We have not been using this service since December, however the subscription was automatically renewed and charged to our account. As this charge was not intended, I would like to request a billing review and reversal of this charge.

Please let me know if any additional information is required.

Thank you for your assistance.

Best regards,
Choi Ginger Office

Dear Zoom Billing Support Team,

I am contacting you regarding an automatic charge that was processed on November 17, 2025.

We have not been using this service since December, however the subscription was automatically renewed and charged to our account. As this charge was not intended, I would like to request a billing review and reversal of this charge.

Please let me know if any additional information is required.

Thank you for your assistance.

Best regards,