I am a paid Zoom subscriber. My Video freezes all the time on Zoom app on MacBookPro (2019, Intel), ever since I updated my MacOs to Tahoe 26.1. My zoom app is up to date - 6.6.6.67409. Experience has been horrible. I depend on zoom for my business every day. I need this issue fixed ASAP. 

I followed all the steps in support & troubleshooting - I closed all other apps, I restarted, I uninstalled zoom app and reinstalled, I gave full disk access to zoom in my system settings. I don't know what else to do. Please help ASAP.

Wondering why I am a paying subscriber when I cannot use my zoom app. I need help today.

Why is contacting customer support so difficult on a basic account? It's limited to FAQs (articles), Live Chat (bots) that direct to articles (FAQs), and here (community).

[Account Issues]

My current account is new; the previous account lost its authentication key and backup codes. I've tried contacting the support center but have been unsuccessful.

Help Center (Articles)

Explains that to disable 2FA for forgetting password then creating a new password then after entering the 2FA verification section there will be an option to disable (but there is no such option)

Live Chat (Bot)

Directed according to the article I explained earlier & contacted via ticket (but this applies only to paid users) after I logged into the account.

Community 

My last option was to try to contact the community center by creating a new account.

[Problem solving experiment]

What I'm currently doing is just creating a new account with a new email and then asking here, is there no other option other than creating a new account? If the old account has lost its authentication key and forgot to save the backup code, what do you think? Thank you very much to those who contributed to answer my question

What is going on here? 
i just opened the windows app (after a few weeks or months) and suddenly - a second after the app was open (i didn't click on anything)- my internet browser opens, diretly leading me to a checkout page (all official, doesn't look like fake) to buy a yearly plan for round a bout 150usd!
What the hell is going on??
Did something change here? Will zoom keep on working for free?
I have an important meeting tomorrow and just wanted to see if the app needs an update or so. didn't expect this - it's very irritating.

To be clear: i never clicked on something. I just openend the app. and no, i for sure didn't click on "upgrade" or "buy a plan" or anything like that.
I'm confused: Can i just participate in a meeting tomorrow or am I restricted with my "free" basic account, in a way that I can't even take part in meetings?

When I just open a (free) windows app I don't expect randomly opening a browser asking me to buy something.
this is weird.

Thanks in advance.
Best
Y

I am writing to you all to pay attention when signing up for Zoom business account through the sales department. We have had our zoom pro and phone account for over 2 years. We recently changed to a different platform and have been trying for TWO WEEKS to cancel our account. I have opened tickets and tried to escalate and called billing and called sales. After the initial year, our sales executive was never heard from again. Never heard from any sales account person from Zoom. Now, trying to cancel and cannot get anyone to follow through. Sales says needs to be renewal specialist. Renewal specialist says its billing. Billing says its sales. Terrible service. BE AWARE! 

Every month I pay £16.79 for a Zoom pro account and up to last Sunday I have been able to host meetings of 3 hours in length. Today I had to cancel a meeting as my access was limited to 40 minutes as it is now listed as basic. The virtual agent was useless as I was just repeatedly informed that I must have violated service conditions. I have invoices emailed to me to say my payment has been processed including 7th October. I have personal ID and meeting pass code but virtual agent says only basic account. I have not even been able to submit a request to support. Has anyone else had this problem and if so how did they resolve it please?