I had 2fa setup for my personal zoom (gmail) account stored on a former employers device. I must have accidently stored it against the actual work account which I no longer have access to.

How can i recovery access to my personal (gmail) zoom account as i no longer have access to 2FA or the recovery codes?

Based on another community discussion: https://community.zoom.com/t5/Billing-Account-Management/Lost-2FA-Recovery-Codes-and-Locked-Out-of-Basic-Zoom-Account/m-p/190604#M10554
I can see there is some kind of "Trust & Safety" team. I have reached out to them multiple times explaining i am unable to login. Their response is to raise a request here... https://support.zoom.com/hc/en/contact?id=contact_us

Keep in mind I've got a chicken and egg problem - i am not able to login with the account to raise the request for that account.

Hello,

I am requesting a refund for the credits currently applied to my Zoom account.

• Annual plan purchase date: December 6, 2025

• Annual plan charge: $175.89

• Business plan mistaken purchase date: December 7, 2025

• Business plan charge: $65.82

• Total amount currently shown as credit: $217.82

• Service usage after purchase: No usage

• Cancellation date: December 7, 2025

• Future plan to use Zoom: None

I mistakenly purchased the Business plan one day after the annual plan. I canceled all subscriptions immediately and have not used any Zoom services after these payments.
Since I do not plan to use Zoom further, I kindly request that the $217.82 credit be refunded to my original payment method, rather than remaining as account credit.

I would greatly appreciate your help in processing this refund.
Thank you.

Dear Friend

As the government policy has changed, we were required to renew all subscription products starting in January. Therefore, we cancelled our existing one-year subscription and switched to a different Zoom plan. However, we noticed that we have not received any refund, even though the invoice shows –$144.32, and we also did not make any payment for the past three months. Our credit card company confirmed that they have not received any refund request from Zoom.

We would like to request a refund of $144.32 that was billed to our credit card, as well as clarification regarding the three months of unpaid charges. This refund process must be completed within this year. The invoice number is INV321269598.

Thank you

Dear Zoom Team,

 I previously subscribed to two monthly services, but they were terminated without reason after just one day of use. Your system automatically processed a refund for both services. However, while I originally paid over $70 for the two subscriptions, my Zoom account purchase history shows a refund of just over $66, but the amount that actually reached my original payment card was only $34.99. When I tried to contact you to resolve this, my account was suspended. I hope you can address this issue and refund the remaining balance that was originally due to me back to my payment card.

                                                                                                                                                                                                                Fernando Portillo

                                                                                                                                                                                                                          evejamie0800

Dear Zoom Support Team,

I am writing to request a refund for a recent charge on my Zoom Pro subscription associated with the account ***********.

The payment was processed on November 1, 2025 due to an unintended auto-renewal. I have since disabled automatic renewal on my account, and I have not used the subscription since the renewal. Given these circumstances, I kindly request a refund for this charge.

Please let me know if you need any additional information to process this request. Thank you for your assistance.

Sincerely,
Dongkyu Lee

Why is contacting customer support so difficult on a basic account? It's limited to FAQs (articles), Live Chat (bots) that direct to articles (FAQs), and here (community).

[Account Issues]

My current account is new; the previous account lost its authentication key and backup codes. I've tried contacting the support center but have been unsuccessful.

Help Center (Articles)

Explains that to disable 2FA for forgetting password then creating a new password then after entering the 2FA verification section there will be an option to disable (but there is no such option)

Live Chat (Bot)

Directed according to the article I explained earlier & contacted via ticket (but this applies only to paid users) after I logged into the account.

Community 

My last option was to try to contact the community center by creating a new account.

[Problem solving experiment]

What I'm currently doing is just creating a new account with a new email and then asking here, is there no other option other than creating a new account? If the old account has lost its authentication key and forgot to save the backup code, what do you think? Thank you very much to those who contributed to answer my question