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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Resolved! Remove payment method

I would like to remove my payment method but i coudn't find such an option. Please remove my payment method.

Posted in Billing & Account Management
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2022-06-11
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2022-06-11
Hasina432
By Hasina432
• Newcomer
reply-icon Latest Reply -  2022-06-11

How can i get vanity url for free

Can I get vanity url for free ?

Posted in Billing & Account Management
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2022-06-09
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2022-06-09
anf_id
By anf_id
• Newcomer
reply-icon Latest Reply -  2022-06-11

Change email without access to corporate email

Hi I'm stumped I can't access my former corp email and would like to change my email. 

 

How do I request a change without support?

 

Dolin

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2022-06-10
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2022-06-10
Dolin
By Dolin
• Newcomer
reply-icon Latest Reply -  2022-06-10

Zoom Account

I already set up the zoom phone and a plan. However, whenever I am dialing, there is an error saying "Sorry, the requested service is not available in your calling plan"

Posted in Billing & Account Management
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2022-06-06
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2022-06-06
Surgimac
By Surgimac
• Newcomer
reply-icon Latest Reply -  2022-06-08

Purchased but not activate

I had purchase zoom pro account on 03-06-2022, but still I am on basic account. what is process to activate it.. thanks

 

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2022-06-05
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2022-06-05
JavedMadni
By JavedMadni
• Newcomer
reply-icon Latest Reply -  2022-06-07

Rename

I lend my laptop to my mother so she could use zoom and renamed it, but now everytime I use it my mom's name appears, it doesn't matter how many times I rename it with my name, it still happens. I don't know what to do. If someone can help, I would r... Show more

I lend my laptop to my mother so she could use zoom and renamed it, but now everytime I use it my mom's name appears, it doesn't matter how many times I rename it with my name, it still happens. I don't know what to do. If someone can help, I would really appreciate it.


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2021-11-29
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2021-11-29
PaulinaFuga
By PaulinaFuga
• Newcomer
reply-icon Latest Reply -  2022-06-02

Problems with the changing of email

Good afternoon, I want to change the login in my account, but I do not have access to the previous one, to confirm, what should I do?

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2022-06-01
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2022-06-01
businessenglish
By businessenglish
• Newcomer
reply-icon Latest Reply -  2022-06-01

Payment

Dear Zoom.

 

We are waiting for our new Mastercard because Charlotte Pedersen is not working in Nunatta Atuagaateqarfia anymore.

 

Our administration has sent payment instructions to the accounting department and they will pay the bill to you.

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2022-05-30
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2022-05-30
Nunarput
By Nunarput
• Newcomer
reply-icon Latest Reply -  2022-05-31

signing up for meeting issue

I'm trying to purchase a plan but when I get to page to enter my cc info there is already and encoded credit card number like this ******123 and it's the wrong card, not did I ever enter it. I don't see a way to edit it so I can put the correct infor... Show more

I'm trying to purchase a plan but when I get to page to enter my cc info there is already and encoded credit card number like this ******123  and it's the wrong card, not did I ever enter it. I don't see a way to edit it so I can put the correct information in. Can someone please help me? I have a meeting and I need to have this set up asap


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2022-05-30
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2022-05-30
jefferydavis
By jefferydavis
• Newcomer
reply-icon Latest Reply -  2022-05-31

Meeting limited to 100 but webinar license is active

Until now we hosted meeting with more than 100 participants with a Zoom Meeting pro plan + Webinar 500 plan. This combo allowed us to have big audience (up to 500 participants) and language interpretations, both features also in Meetings. Today we ha... Show more

Until now we hosted meeting with more than 100 participants with a Zoom Meeting pro plan + Webinar 500 plan. This combo allowed us to have big audience (up to 500 participants) and language interpretations, both features also in Meetings.

 

Today we had an issue during a meeting, where Zoom didn't allowed more than 100 participants and we were forced to purchase the Large Meeting Add On urgently during the meeting, but losing however big part of the audience.

 

Is there anything changed regarding an Active Webinar License, which won't allows anymore meetings of up to 500 participants? If yes, when this happened?

 

Curious to know what was happened, in order to improve the plans needed for our use-cases.

 

Thanks in advance,


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2022-05-28
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2022-05-28
scingiangritro
By scingiangritro
• Newcomer
reply-icon Latest Reply -  2022-05-29
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