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current plans not visible

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User7
Newcomer
Newcomer

‎2022-06-20 12:46 PM - last edited on ‎2023-04-21 09:51 AM by Community Moderator | Employee

i have a licence assigned to a user. however there is nothing listed in current or pending plans. thank you

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Mr_Zoomtastic
Community Champion | Employee
Community Champion | Employee

‎2022-06-21 07:23 AM

Hi @User7 ,

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.

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Mr_Zoomtastic
Community Champion | Employee
Community Champion | Employee

‎2022-06-21 07:23 AM

Hi @User7 ,

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.

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