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Upgrade to Pro not reflecting

Deepak_D
Newcomer
Newcomer

‎2022-06-19 04:44 AM - last edited on ‎2023-04-21 09:51 AM by Community Moderator | Employee

Hello,

 

I just purchased a Pro license, the Card is charged but my account still says basic.

Also, In User's section I only see buttons to upgrade account. 

There is no trace of my plan purchase anywhere in my account even through I have a mail from Zoom confirming the purchase. What is going wrong??

Please help in fixing this issue.

 

Regards,

Deepak

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-06-19 01:10 PM

Hi, @Deepak_D,


You need to assign your newly purchased license to your user account. See this web page for assistance:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License 


Ray -- check out the GoodClix website or the Z-SPAN website.
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