cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Canceled by mistake

EBLCPCC2
Newcomer
Newcomer

I canceled by mistake 2 plans, in the second that I noteced what a did, I reactivated the plan, in the same hour, I will be charger twice?

 

1 ACCEPTED SOLUTION

Mr_Zoomtastic
Community Champion | Employee
Community Champion | Employee

Hi @EBLCPCC2,

 

If the plan was reactivated before your next renewal date, you will not be charged twice for the accidental cancellation. 

 

If you need more assistance, please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

 

If this helped, please remember to click on the "Accept as Solution" button below.

 

View solution in original post

1 REPLY 1

Mr_Zoomtastic
Community Champion | Employee
Community Champion | Employee

Hi @EBLCPCC2,

 

If the plan was reactivated before your next renewal date, you will not be charged twice for the accidental cancellation. 

 

If you need more assistance, please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

 

If this helped, please remember to click on the "Accept as Solution" button below.