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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Licensed Zoom stopped lasting 40+ mins

My zoom until few days ago could host a meeting for more than 1 hr+ uninterrupted. However, since i gave the my sign in details to a more than 7 friends to host some meeting on their devices on my behalf, no meetings is lasting more than 40 mins. Thi... Show more

My zoom until few days ago could host a meeting for more than 1 hr+ uninterrupted. However, since i gave the my sign in details to a more than 7 friends to host some meeting on their devices on my behalf, no meetings is lasting more than 40 mins. This is a licensed account and i am not sure why i am only limited to, of late, to use freemium features. Why is this happening?


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2022-10-15
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2022-10-15
Chernor
By Chernor
• Newcomer

Papypal payment

My invoice was on automatic payment by paypal.Yesterday the system can't get the mondey from Paypal.Can't pay manually too.In Paypal setting nothing changed.I don't want provide may card information, will use Paypal only."As a courtesy, we would like... Show more

My invoice was on automatic payment by paypal.
Yesterday the system can't get the mondey from Paypal.
Can't pay manually too.
In Paypal setting nothing changed.
I don't want provide may card information, will use Paypal only.

"As a courtesy, we would like to notify you that your recent payment, $14.99 USD on 10/13/2022 for Zoom Account Number *********, was unable to process successfully ( Error: Transaction declined.10417 - Instruct the customer to retry the transaction using an alternative payment method from the customers PayPal wallet. The transaction did not complete with the customers selected payment method. )."


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2022-10-14
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2022-10-14
Frogman
By Frogman
• Newcomer

Resolved! How much would it be charged if I upgrade my Zoom Webinars from 1000 to 3000 attendees?

We will be holding a Zoom Webinar next week, and we don't have the full attendees list yet. So we will subscribe for 1-month Zoom Webinars with 1.000 attendees (USD 340/mo). Let's say that 2 days before the event we have a surge of attendees, so I ha... Show more

We will be holding a Zoom Webinar next week, and we don't have the full attendees list yet. So we will subscribe for 1-month Zoom Webinars with 1.000 attendees (USD 340/mo). 

Let's say that 2 days before the event we have a surge of attendees, so I have to upgrade to 3.000 (USD 990/mo).

 

How much will we be charged for the upgrade? 

USD 650 (the difference between 340 and 990)? Or USD 1330 (340 plus 990)?

 

Thanks!


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2022-10-09
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2022-10-09
wagnercs
By wagnercs
• Newcomer
reply-icon Latest Reply -  2022-10-13

How can I get the invoices of deleted account?

Thank you for your kindness in advance. How can I get the invoices of the deleted account? There is zoom account still alive, but the email address that I registered was deleted. I can not log in the account anymore as the email itself was deleted. (... Show more

Thank you for your kindness in advance.

 

How can I get the invoices of the deleted account?

There is zoom account still alive, but the email address that I registered was deleted.

I can not log in the account anymore as the email itself was deleted. (It request me some code when I try to log in)

 

In this case, how can I get the invoices? I have the credit card that I used for the payment.

 

best wished for all of you.

 


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2022-10-10
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2022-10-10
aaa007
By aaa007
• Newcomer
reply-icon Latest Reply -  2022-10-12

Cannot subscribe to plan. Website broken

Trying to subscribe to the pro plan I get to https://zoom.us/account/billing/buy_subscription, which keeps saying "Loading ...". Browser console says ``` Uncaught TypeError: Cannot read properties of undefined (reading 'isROSCACustomer')at ba (pay_me... Show more

Trying to subscribe to the pro plan I get to https://zoom.us/account/billing/buy_subscription, which keeps saying "Loading ...".   Browser console says

 

```

Uncaught TypeError: Cannot read properties of undefined (reading 'isROSCACustomer')
at ba (pay_method_new.min.js:1:113513)
at at.buildSubscriptionForm (pay_method_new.min.js:1:114085)
at HTMLDocument.<anonymous> (buy_subscription_zuora.min.js:1:20899)
at e (all.min.js:2:30038)
at t (all.min.js:2:30340)

```

 

This happens both on chromium and firefox and already happens for some weeks.


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2022-10-06
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2022-10-06
janw
By janw
• Newcomer
reply-icon Latest Reply -  2022-10-10

Disabled Account

Dear Teams,

 

I have notice that my account zoom was disabled. I am the admin.

and I have several record on cloud in this my account zoom.

 

can you help me in order to enable my account again?

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2022-10-04
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2022-10-04
sofygosofy
By sofygosofy
• Newcomer
reply-icon Latest Reply -  2022-10-09

No access to old email address

I no longer have access to my sign in email account. I can not access my old email address and need to reset my password and email address.  How do I do that?

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2022-09-19
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2022-09-19
Micheleworstell
By Micheleworstell
• Newcomer
reply-icon Latest Reply -  2022-10-07

wrong email

I no longer work for the company that I used sign up for Zoom. It is a pro account, and I need that extra time for my other Zoom meeting room. How can I change that? I don't even have access to the old email account.

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2022-10-07
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2022-10-07
ldypreacheraew
By ldypreacheraew
• Newcomer
reply-icon Latest Reply -  2022-10-07

I had to reinstall Zoom to my new computer but I cannot connect to my one year subscription to Zoom.

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2022-10-06
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2022-10-06
MCourouble
By MCourouble
• Newcomer
reply-icon Latest Reply -  2022-10-06

Resolved! Meu plano sumiu

Como recuperar meu plano de $14,90?

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2022-09-28
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2022-09-28
Paulaschurt
By Paulaschurt
• Newcomer
reply-icon Latest Reply -  2022-10-04
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