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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

  • Customizing your profile
  • Resetting your forgotten password
  • Troubleshooting sign-in issues

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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Billing Question

If I choose an annual plan, will it be automatically discounted at the time by the annual amount ($149.90)?

2022-10-03_07h48_02.png

 

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2022-10-03
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2022-10-03
Fabiola19
By Fabiola19
• Newcomer
reply-icon Latest Reply -  2022-10-04

Reembolso

en el día de ayer suscribí a Zoom, pero inmediatamente me dí de baja pues no era plan que yo necesitaba. Hoy veo que han descontado $ 14.99 de mi tarjeta de crédito, y no veo como puedo reclamar el reembolso

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2022-06-26
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2022-06-26
Donerre
By Donerre
• Newcomer
reply-icon Latest Reply -  2022-10-04

Account management, unhooking ID from google.

I have an account that I created so I could purchase Zoom. The purpose is so at our fascility I can setup a single laptop that is used for our once a week meeting. In doing that I am setting up that laptop for the sole purpose of doing the zoom meeti... Show more

I have an account that I created so I could purchase Zoom.  The purpose is so at our fascility I can setup a single laptop that is used for our once a week meeting.  In doing that I am setting up that laptop for the sole purpose of doing the zoom meeting for us.  And as such I created the account under one of our major gmail addresses, thinking I could setup the zoom once and make it available for the meeting manager(which sometimes is a backup person) to start the zoom each week.  However, I realized after maybe too late, that person would then need the password to our google account.  Which I do not want to give out to the backup person starting this meeting for me when I am unavailable.  So two questions.  Either....  1. How do I setup zoom to remember the login and never prompt for password again.  or 2. How can I un-couple the login for this account so it does not need to use Google login, and can use a zoom only userID/Password.    Or I guess there is a 3rd question, can I just cancel this subscription to zoom and get re-imbursed so I can create a new ID this time NOT tieing it to my major gmail account that has access to gooogle drives etc that I do not want a backup to have access to.  Thank you for your help.

 


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2022-10-03
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2022-10-03
gbcsanmarcos
By gbcsanmarcos
• Newcomer
reply-icon Latest Reply -  2022-10-03

Account still in Basic mode after payment

I paid INR 1534/- for the zoom subscription but my account is still in basic mode. Please help
Also, i want it for a month only. So please disable the auto-renewal

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2022-10-01
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2022-10-01
kashti
By kashti
• Newcomer
reply-icon Latest Reply -  2022-10-02

1.5 hrs ands still unable to delete my zoom account on MacOS

Sorry now I am FO all I want to do is delete my zoom account on this . The key chain has the wrong password details so I am unable to access the site to do so. I have enbrtered all of this before and the window disappeared. It ridiculous how much tim... Show more

Sorry now I am FO all I want to do is delete my zoom account on this . The key chain has the wrong password details so I am unable to access the site to do so. I have enbrtered all of this before and the window disappeared. It ridiculous how much time is waisted on account of how these things are implemented. For heavens sake it is possible to create incredible complicated pieces of software yet something as simple as a pleasant or reasonable user experience is beyond the capabilities. Why?


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2022-09-29
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2022-09-29
UFC
By UFC
• Newcomer

***********. maxkiryeyev

Hello! I've heard that you have a free premium for Ukrainians. Can I get it? I'm a entrepreneur from Ukraine. 

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2022-09-23
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2022-09-23
maxkiryeyev
By maxkiryeyev
• Newcomer
reply-icon Latest Reply -  2022-09-29

What is Zoom's Security for passwords?

Just got another email telling me "we've determined that your login and password for Zoom may have been compromised on another service." Questions: 1. What "other service?" With whom do you share my password? 2. This is the second time in a month. Wh... Show more

Just got another email telling me "we've determined that your login and password for Zoom may have been compromised on another service."

Questions:

1. What "other service?" With whom do you share my password?

2. This is the second time in a month. What is wrong with your security?


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2022-09-28
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2022-09-28
RogJacFT
By RogJacFT
• Newcomer

Sign in email

I need to change my sign-in email, but I cannot access my previous email  to confirm the change. So, what do I do to solve this?

I tried to contact Zoom Support but not work

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2022-09-28
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2022-09-28
JakeC
By JakeC
• Newcomer

Security

On advice from Zoom I changed the password.  But 2FA is not suitable for my users.  Many are old folk who may not even have a smart phone.  My meetings are not business meetings.  A new message threatens to change my password again.

Martin Birdseye

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2022-09-27
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2022-09-27
MartinBirdseye
By MartinBirdseye
• Newcomer

SINCE 3 DAYS MY PLAN IS NOT UPDATED FROM BASIC TO PRO

I HAVE MADE THE PAYMENT 3 DAYS BACK BUT THERE IS NO RESPONSE FROM YOUR TEAM NOT AT ALL HAPPY WITH YOUR SERVICES KINDLY REFUND MY MONEY AND GIVE THE ACCESS OF MY OLD RECORDINGS 

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2022-09-26
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2022-09-26
trainingimech
By trainingimech
• Newcomer
reply-icon Latest Reply -  2022-09-26
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