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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Cannot subscribe to plan. Website broken

janw
Newcomer
Newcomer

‎2022-10-06 06:55 AM - last edited on ‎2023-04-25 12:13 PM by Community Moderator | Employee

Trying to subscribe to the pro plan I get to https://zoom.us/account/billing/buy_subscription, which keeps saying "Loading ...".   Browser console says

 

```

Uncaught TypeError: Cannot read properties of undefined (reading 'isROSCACustomer')
at ba (pay_method_new.min.js:1:113513)
at at.buildSubscriptionForm (pay_method_new.min.js:1:114085)
at HTMLDocument.<anonymous> (buy_subscription_zuora.min.js:1:20899)
at e (all.min.js:2:30038)
at t (all.min.js:2:30340)

```

 

This happens both on chromium and firefox and already happens for some weeks.

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2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-10-06 09:54 AM - edited ‎2022-10-06 09:54 AM

Hey, @janw,

 

I'm not sure where you got that link... but it's not valid now, though it might have been valid some time ago.

 

Try this link instead: https://zoom.us/buy 


Ray -- check out the GoodClix website or the Z-SPAN website.
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ray_s
Newcomer
Newcomer

‎2022-10-10 10:38 AM

I had the same issue on Linux Chrome and Firefox. I was able to complete the checkout by temporarily changing my Chrome browser's User Agent to Chrome on Mac. I made the change using the Developer Tools method. Google "chrome browser change user agent" for more information.

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