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2022-10-06 02:34 AM - last edited on 2023-04-21 11:28 AM by Bri
2022-10-06 06:45 AM
Hi, @MCourouble,
Most likely, you purchased the Pro license but did not assign that license to your account. Once you assign your newly purchased license to your user account, this should work fine. See this web page for assistance:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License
Follow these steps taken from the article:
The license is now applied to your user account and you can use it immediately.
If this doesn't fix your issue, please describe in more detail, and I'll try to help with additional guidance.