I host a paid webinar every couple of months for up to 250 paid attendees. Zoom Webinars allows participants to cancel at any point, including DURING the webinar, and receive a refund, despite them agreeing that there is a no-refund policy when they register.

I just received the registration emails for the first time and see that there is a line on the email "You can cancel your registration at any time." - so now I know how they can do it.

This has become costly for me as I end up eating the paypal fees when they cancel, which is around $5 a person.

I wish Zoom would add a similar feature as they seem to have for Events to Webinars. I do not want to move over to Events, but may need to change platforms if they are not able to prevent people from cancelling webinar registrations. Any workarounds for this??

THanks in advance.

Hello, I have received a slew of emails regarding my renewal. None of the originating email addresses will accept replies. The Zoom contact given on the PayPal site also rejects replies.

I have tried to cancel my subscription but PayPal made an automatic renewal payment (I failed to realise that it was automatic - my fault) I live in the UK so 'phone and written contact is impractical.

How can I get help on this?

This recently happened...

I have been successfully paying my zoom account for the past several years and most notably last month, using my credit card, which is a MasterCard linked to my Gcash Account (Philippines)... When I tried to pay today, this message showed up. Can I ask why I am unable to pay using the MasterCard Card that has been working for the past several years? Hope to receive a favorable answer soon because I need to pay the bill soon.

Hi

Hi
I am a zoom licensed
user with the following credentials.
User name: Physics4u
Account number: 
This is to kindly inform you that I have made a payment (50$) for activating the meeting with 500 participants. However, the activation has not been done yet.

Therefore please kindly grant me access at your earliest.

I need to change my log in email address. I have 3 email addresses now, the one I am using for Zoom is being discontinued. But both of my other email addresses come up as already in use, and the form will not allow me to change to one of them. So please, how do i set up the correct new email address without having to set up yet another email account somewhere just to get a "new" address?

I am uploading users and need the ability on the user management tab to sort by location but I cannot.  I only see the ability to sort by first/last and email address.  Is this not possible?  The project I have will be tedious if I can't sort by location.  Please advise and thank you.