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Unable to conract

NDCarter
Newcomer
Newcomer

‎2022-11-18 01:00 AM - last edited on ‎2023-04-28 01:30 PM by Community Moderator | Employee

Hello, I have received a slew of emails regarding my renewal. None of the originating email addresses will accept replies. The Zoom contact given on the PayPal site also rejects replies.

I have tried to cancel my subscription but PayPal made an automatic renewal payment (I failed to realise that it was automatic - my fault) I live in the UK so 'phone and written contact is impractical.

How can I get help on this?

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-11-18 02:35 PM

Hi, @NDCarter. Thank you for visiting the Zoom Community to seek support. Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Ray -- check out the GoodClix website or the Z-SPAN website.
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