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Issue with payment

Dr_Rey
Newcomer
Newcomer

‎2022-11-11 12:45 AM - last edited on ‎2023-03-24 02:12 PM by Community Moderator | Employee

This recently happened...

 

I have been successfully paying my zoom account for the past several years and most notably last month, using my credit card, which is a MasterCard linked to my Gcash Account (Philippines)... When I tried to pay today, this message showed up. Can I ask why I am unable to pay using the MasterCard Card that has been working for the past several years? Hope to receive a favorable answer soon because I need to pay the bill soon.

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david-vola
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2022-11-15 03:23 AM

Hi @Dr_Rey ,

 

Please, submit a request to the billing dept:

 

https://support.zoom.us/hc/en-us/requests/new 

 

Best regards,

 

Please mark if this solution helped you so that other colleagues can find it!
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