Is is just my account or has Zoom done this to everyone.  The support articles state going into my account, clicking on the billing tab, select payment then the sold to contact.  Well, I can't see any of this and I'm the admin for our organization.  Why do I not have the features to change my method of payment and why don't I have the ability to see the what is discussed in the tax exemption Zoom support?  I feel like Zoom service is lacking in this area leaving it's customers high and dry.  I've spend hours on the phone trying to get things changed but keep getting passed around and told to call our regional sales rep.  He states I need to call support at Zoom.  Frustration beyond description is what I'm feeling.... adding a tax exemption should be drag and drop and shouldn't require speaking with anyone. 

I am in logged in my zoom account with google. I am logged in my zoom desktop app and when I open it, click on my icon and click on "My Profile" Chrome is opened on zoom website log in page, so I have to log in again. It happens even if I was previously logged in website. Also, when I am logged into website and Chrome is open and I click "My Profile", it opens new tab with my account profile. I think cookie files are getting cleared every time, but maybe someone know what this problem can be related to?

Zoom Version: 5.12.9 (10650)

Windows 11 21H2(22000.1219)

I have an zoom account and am trying to log onto it with a different device. Zoom is sending an authentication code. The account is under a google group email but it keeps getting bounced. IP address is fine and other emails will still go to that email. Just wondering if there is something built into zoom that is stopping a verification code is never sent to a group email or something like that. If anyone knows how to fix this or if I am just out of luck.