Hello,
We currently have 60 licenses under an educational account but would like to reduce this to 17. May I know if we will lose our cloud recordings? We were told that we will lose the cloud recordings of the 43 accounts but since the licenses and the accounts are independent of each other, I'm just a bit confused how those recordings will be tagged for deletion.
But we are not canceling our subscription plan, just reducing the number of license. That's what confuses me. I understand if someone cancels the plan altogether, then the cloud recordings will become inaccessible but since we still have a plan, I am under the impression that whatever is stored in the cloud will still be accessible. Thank you so much for your help. Appreciate it! I also can't find anything from my Google search hence I came to the forum in case anyone had first hand experience or has a better understanding of the matter.
In your case, admins on the account should still be able to access cloud recordings through Recording Management (which is available at the admin level), but any users without a License are not able to their cloud recordings directly. If you assign a license to those users, they will regain access to their cloud recordings.
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