Hi there,

I have a work e-mail address with a basic zoom account and when I create a meeting it defaults to the clinic's e-mail address as they have the paid version so that I can host longer meetings.

I recently switched jobs and have a new work e-mail address that needs to be added but everytime I create a meeting on google, it still defaults to my old work e-mail.

I have searched and searched and can't find the solution!

Example:

*NOTE: emails are just examples and fictional 

personal work email: ***********

clinic email: ***********

When I am in my personal email (***********) and create a meeting, the host becomes ***********

I need to change the *********** to ***********

Hi there. I am working for a company that renamed our company name lately. We want to use our new email domain in our Zoom account. My questions:

1. Which would be the better option, given that we have 15 licenses in our plan--should each of us update our sign-in email to our new email OR sign up for a new account under the new email and re-assign the licenses to those?

2. In case someone is on a non-company email (@gmail.com) on our Business plan, would we be able to still change it to the new company domain?

3. Does changing the sign-in email AFFECT the recordings and future scheduled meetings of the account? For context, some of our users have Zoom meetings scheduled for the next months, using the old sign-in email. Will changing their email affect those pre-scheduled meetings?

Hoping to hear answers soon!

Thanks!

I recently upgraded from a basic free account to a paid zoom pro one and the one year payment has been fully payed however when I log in it still shows me as having basic? It has been 9 days, is this normal to take this long to change or am I missing something?

Hi, I am Korean.
I didn't enter my card information, but I paid a lot of money.

And I don't have payment information in my account, and I only have one account, but I don't know where it was paid. I want a refund. I also tried to inquire by e-mail, but there was no reply.

What should I do?