Hi everyone,

I just want to update my Zoom version to the next. I think I might be on an older version as it tells me I can't add virtual backgrounds with my current version ex. But when I ask to update the instructions say to click my profile picture and the option will appear but it doesn't for me. I only see Plans & Billing and Sign out buttons when I click my profile pic.

Thanks for help!

Zoom sent a notification that the validity period of the credit card used to pay for services is ending and that we will lose access to PREVIOUSLY PAID services.
Do I understand correctly that we will not be able to use the services that we have paid for?
What does it mean?
Or will we still be able to continue using the paid subscription until the end of its validity period?
Should we be worried?
Thank you in advance for your help.

Checkout with added Large meeting promocode does not work. When clicking the Start checkout i only see popup window with message "Please Note - This coupon requires Large Meeting 500 to be added to your shopping cart"

When i try the same thin without promo code, work fine. 

Does anyone have the same problem?

Ok, choose not one-time, but monthly subscription, then it worked. Strange however...

Cordial saludo, 

Nos encontramos en el país de Colombia y somos una empresa, necesito que por favor me colaboren con un documento válido para registrar la compra contablemente ya que el documento que emiten en la plataforma no tiene la información básica que solicita la DIAN.

Agradecemos su atención y pronta respuesta. 

How can I change my "free" account's email address?  I closed down the original email about a year ago so no updates will be received there.

I can get access to the profile and have tried to change the email and/or delete the account, but when it asks for my password it keeps saying the password is incorrect. I now have only 2 more tries to get the "right" password keyed in.

Maybe just best if I create a new login account with my current email, but how do I remove the old account or recover the password and make changes?