Change email to my old inactive email | Community
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Newcomer
nolank
Newcomer
June 30, 2022
Question

Change email to my old inactive email

  • June 30, 2022
  • 2 replies
  • 18 views

How can I change my "free" account's email address?  I closed down the original email about a year ago so no updates will be received there.

I can get access to the profile and have tried to change the email and/or delete the account, but when it asks for my password it keeps saying the password is incorrect. I now have only 2 more tries to get the "right" password keyed in.

Maybe just best if I create a new login account with my current email, but how do I remove the old account or recover the password and make changes?

2 replies

S_K
Community Champion | Employee
S_K
Community Champion | Employee
July 6, 2022

Hi there!

 

If you no longer have access to the email address attached to your Zoom account, contact Zoom Support.

 

If my reply helped, don't forget to click the accept as solution button! 

 

~S

D
Newcomer
daniela23
Newcomer
August 13, 2022

I just did and there is no point. I submitted a ticket from my new email address (since i can't access the old one) and I received an email saying: "Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are unable to respond to your open ticket."

 

Any other ideas?

ZoomVA
Community Manager
ZoomVA
Community Manager
April 25, 2023

Hi @daniela23 If you are trying to change the email address on your account, but no longer have access to the original email address, please reach out to our support team by opening a Billing & Account Management ticket. Once you are on the webform for Billing & Account Management, please select request type "Account Management" and About "Unable to access email" (shown in the screenshot below). This way your request will reach our support team who can help you.

I hope this helps!

S_K
Community Champion | Employee
S_K
Community Champion | Employee
October 4, 2022

There are many free accounts that have account numbers. Those accounts have a payment method associated to them. In any event, if you no longer have access to an email address associated to a free account, the best solution is to create a new account using your new email address. 

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