Tengo un problema con la activación de la segunda licencia contratada el día de ayer a través de la cuenta email *********** Se compraron 2 licencias el día de ayer y no se puede activar la segunda licencia, la cual debe ser asociada al correo *********** Por favor informar sobre cómo solucionar el problema o hacer devolución del dinero pagado

Hello, has anyone experienced being charged money on your credit card, and the email confirmation of the order doesn't have any invoice copy attached to it? We are not aware of why are we being charged. Reached out to billing support and they said that it was credited back to your account which we can use on the next Zoom transaction but there is no email about it that we can use as reference. We also had a pending ticket about our account having reached a 95% limit when all our calling plan is unlimited. None of the support I chat with can tell us the reason behind it. I tried calling Zoom phone number and no one is answering. 

As a federal employee, I should be able to register tax free. Zoom does not allow for this and thus I am not able to register for the professional conference that is currently ongoing. The purchasing agent requested this information on 4/19 and has not heard back. I tried using the chat feature and am currently waiting for customer support to pick up. The conference started at 9:00 am. I have been trying to resolve this issue from 8:00 am this morning 4/24.