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Upgrade Zoom version not available under profile picture?

Nitya
Newcomer
Newcomer

Hi everyone,

I just want to update my Zoom version to the next. I think I might be on an older version as it tells me I can't add virtual backgrounds with my current version ex. But when I ask to update the instructions say to click my profile picture and the option will appear but it doesn't for me. I only see Plans & Billing and Sign out buttons when I click my profile pic.

 

Thanks for help!

1 REPLY 1

sachinzoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Nitya 

 

I am thinking you have a Basic zoom account. If yes, I recommend you to uninstall and reinstall zoom to update your Zoom app. Steps here:

 

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati...

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.