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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

How to delete a card from payment method without adding another card or another payment method?

How to delete a card from payment method without adding another card or another payment method?

I want to stop working with Zoom. Please, forget my card!

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2023-08-07
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2023-08-07
IldarMickey
By IldarMickey
• Newcomer

Delegating license assignment

In attempting to delegate my admin too often I seem to have made a mistake and exceeded the number of times a license can be transferred. I didn’t realise that testing how to set this up caused this issue over a half hour period. How can I regain acc... Show more

In attempting to delegate my admin too often I seem to have made a mistake and exceeded the number of times a license can be transferred. I didn’t realise that testing how to set this up caused this issue over a half hour period. How can I regain access to my license given I am the owner?

 


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2023-08-06
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2023-08-06
Sylvia5
By Sylvia5
• Newcomer
reply-icon Latest Reply -  2023-08-07

ライセンスの空きがあるのにライセンスをユーザーに付与できない

お世話になります。こちら、・「Zoom Oneプロ」のライセンスを3ライセンス保持・サブスクリプション期間 月ごと・サービス有効日 2023年4月12日・ステータス アクティブでzoomを利用しております。昨日から、zoomのライセンスをユーザーに付与しようとすると、「You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit.」というメッセ... Show more

お世話になります。

こちら、

・「Zoom Oneプロ」のライセンスを3ライセンス保持
・サブスクリプション期間 月ごと

・サービス有効日 2023年4月12日
・ステータス アクティブ
でzoomを利用しております。

昨日から、zoomのライセンスをユーザーに付与しようとすると、
「You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit.」
というメッセージが表示され、ユーザーへのライセンスの付与ができない状態です。

保留中のプランはありません。

解決方法をご教示いただけると助かります。


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2023-05-01
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2023-05-01
273
By 273
• Newcomer
reply-icon Latest Reply -  2023-08-06

Will a Zoom employee ever contact a customer to set up a meeting to discuss account consolidation?

Hello, We would like to confirm that the following email is legitimate and is not an elaborate attempt at phishing. If this email is legitimate, kudos to the employee/team for their foresight and customer service. We are just being cautious. Thank yo... Show more

Hello,

 

We would like to confirm that the following email is legitimate and is not an elaborate attempt at phishing. If this email is legitimate, kudos to the employee/team for their foresight and customer service. We are just being cautious. 

 

Thank you in advance.

 

--

Hi Everyone,
 
Ben here with Zoom! I've noticed there are several separately purchased Zoom accounts with the [removed] domain.
 
I'd like to propose consolidating these separate accounts into one parent account to optimize functionality and allow for administrative ease of use.
 
There are many benefits of consolidating to one account. I've listed a few below:
  • Admin Management - Manage all users and settings in one account
  • Full Visibility - Keep track of who in your org has a Zoom license and understand how your users are using Zoom
  • Cloud Recording - Account wide access to cloud storage and admin access to recordings
  • Billing - Manage billing in one place with one invoice
  • Security - Delete users who have left the organization and manage paid licenses
  • Added Features - Alternative host and scheduling privilege. Many others included with plan upgrade.
 
What does your availability look like next Thursday or Monday for a quick discussion?
 
Please let me know what date/time works best for you. Here's my calendar for your reference.
--

 


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2023-07-26
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2023-07-26
o_foster
By o_foster
• Newcomer
reply-icon Latest Reply -  2023-08-06

Upgrade account

I am currently Basic and need to upgrade from now to September ending.I highlighted the Monthly subscriptions . However, it keeps asking me for Business VAT. I am not a business organisation. Therefore I did not click on Business but it does not allo... Show more

I am currently Basic and need to upgrade from now to September ending.

I highlighted the Monthly subscriptions . However, it keeps asking me for Business VAT. 

 

I am not a business organisation. Therefore I did not click on Business but it does not allow me to make a payment.

 

what shall I do?

 

thank you DF51


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2023-08-06
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2023-08-06
DF51
By DF51
• Newcomer

cobrança

tive 2 cobranças na fatura do meu cartão, uma no valor normal e outra 10X o valor do meu plano. como solicitar o estorno?

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2023-05-16
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2023-05-16
chris25
By chris25
• Newcomer
reply-icon Latest Reply -  2023-08-06

Upgrade error

On the 26th of July I have upgraded my account to be able to host a zoom call with more than 300 pax, on the 27th I had my masterclass where not more than 100 pax were able to join and many more sent us an email stating that Zoom isn't letting them i... Show more
On the 26th of July I have upgraded my account to be able to host a zoom call with more than 300 pax, on the 27th I had my masterclass where not more than 100 pax were able to join and many more sent us an email stating that Zoom isn't letting them in because of the call link was closed / full. 
 
This error actually made me lose customers. Please I need an explanation and a solution. 
 
Thank you!

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2023-08-05
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2023-08-05
MyriamM17
By MyriamM17
• Newcomer
reply-icon Latest Reply -  2023-08-06

Resolved! Please Help - One Time Passcode lock out loop

I am caught in a "One Time Passcode" account lock out loop.I have my Meeting ID but I can't access my Host Key required because I don't have that written down and I need to login to access my Zoom.us account that has the 6 digit Host Key Code listed ... Show more

I am caught in a "One Time Passcode" account lock out loop.

I have my Meeting ID but I can't access my Host Key required because I don't have that written down and I need to login to access my Zoom.us account that has the 6 digit Host Key Code listed - I need both Meeting ID + Host Key to talk to support 😩

 

To make matters even worse - Zoom.us is NOT sending me the one time passcode to my email address.

 

----->>> I am not receiving the OPT verification code to my email address AND I am locked out in such a way that I cannot access/talk to Zoom Support.

 

YES --> I've checked my SPAM/Junk Mail

NO --> the OTP (One Time Passcode) is not being sent by Zoom.us.

YES --> VPN service is NOT running

YES --> Browser cache clear

YES --> Browser cookies reset

 

Please Help!!!

 

 


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2023-08-05
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2023-08-05
BeingONE
By BeingONE
• Explorer
reply-icon Latest Reply -  2023-08-05

verification passcode

I have moved house and zoom now needs verification by sending me a passcode which is not reaching my email address.

Tried emailing  them, and chat which is enough to drive you distraction.

Any solutions please

 

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2022-12-09
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2022-12-09
terry60
By terry60
• Newcomer
reply-icon Latest Reply -  2023-08-05

Attendee report by meeting across a month

I need to get the list of attendees (name and email) downloaded via CSV for each meeting over the last several months. I need to get the meeting name and each person that attended the meeting without going into each meeting individually. How can this... Show more

I need to get the list of attendees (name and email) downloaded via CSV for each meeting over the last several months.  I need to get the meeting name and each person that attended the meeting without going into each meeting individually.  How can this be done??

 

Thanks in Advance

Dan


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2023-08-04
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2023-08-04
Dah
By Dah
• Newcomer
reply-icon Latest Reply -  2023-08-05
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