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Browse Backgrounds2023-08-05 01:03 PM - edited 2023-08-05 02:53 PM
I am caught in a "One Time Passcode" account lock out loop.
I have my Meeting ID but I can't access my Host Key required because I don't have that written down and I need to login to access my Zoom.us account that has the 6 digit Host Key Code listed - I need both Meeting ID + Host Key to talk to support 😩
To make matters even worse - Zoom.us is NOT sending me the one time passcode to my email address.
----->>> I am not receiving the OPT verification code to my email address AND I am locked out in such a way that I cannot access/talk to Zoom Support.
YES --> I've checked my SPAM/Junk Mail
NO --> the OTP (One Time Passcode) is not being sent by Zoom.us.
YES --> VPN service is NOT running
YES --> Browser cache clear
YES --> Browser cookies reset
Please Help!!!
Solved! Go to Solution.
2023-08-05 09:43 PM
FIXED
A possible solution to being locked out by waiting for the "verification email that never comes" because Zoom Support is thoroughly worthless even with a paid account.
I literally spent all afternoon and night on the phone and computer trying to get ANYONE at Zoom to respond - I got nothing from Zoom NO help at all - Your software is great --> your support SUX!!!
Lock Out Solution
Go to Zoom.us --> log out --> try logging in again but this time login with gmail account option
This seems to bypass their stupid and broken ZOOM OTP verification mechanism.
(I have a gmail account associated with my Zoom acct - I think this will only work if you have a gmail account associated with your Zoom account - there is an option there for facebook login also, I didn't try that option.
2023-08-05 09:43 PM
FIXED
A possible solution to being locked out by waiting for the "verification email that never comes" because Zoom Support is thoroughly worthless even with a paid account.
I literally spent all afternoon and night on the phone and computer trying to get ANYONE at Zoom to respond - I got nothing from Zoom NO help at all - Your software is great --> your support SUX!!!
Lock Out Solution
Go to Zoom.us --> log out --> try logging in again but this time login with gmail account option
This seems to bypass their stupid and broken ZOOM OTP verification mechanism.
(I have a gmail account associated with my Zoom acct - I think this will only work if you have a gmail account associated with your Zoom account - there is an option there for facebook login also, I didn't try that option.