I purchased an annual Zoom Pro subscription last December 19, 2024 and last April 15, 2025 I tried to update my plan to add 2 users and transfer license. I received a a credit balance adjustment invoice which I think was because they cancelled my initial subscription so I purchased another annual subscription on April 19, 2025. When I was purchasing, it shows $0 to pay so I believed that the credit balance will be deducted in the next subscription to purchase. But today, April 22, 2025, I was deducted the full amount of $267.36 for the Zoom Pro annual subscription again. I would just like to ask what happened to the credit balance adjustment invoice that I received? I was told by the chatbot that I cannot actually received a refund if the subscription was cancelled and that the initial subscription is still ongoing. I did not even cancel my initial subscription but then I received the credit adjustment. And now, it looks like I have 2 Zoom Pro subscriptions.

Olá! No dia 02/04/25 eu solicitei assinatura mensal no valor de US$ 10,08, porém vocês estão me cobrando essa assinatura e também o valor da assinatura anual no valor de US$ 159,90 feita em 07/04/2025 na minha fatura de cartão de crédito.

Por favor, eu não quero a assinatura anual e sim somente a assinatura mensal e peço que façam o reembolso de US$ 159,90 em minha fatura de cartão de crédito, eu não posso pagar esse valor alto. 

Por favor, me ajudem. Muito obrigada.
Raquel Barberino

@soporte

Buenas noches:

El días 27/09/2024 actualicé mi plan a PRO, se ha cancelado, incluso ha llegado el correo de confimación, sin embargo no se actualiza la plataforma, las reuniones siguen siendo limitadas a 40 minutos.

Preciso saber, cuáles son los pasos que se deben realizar para que se actualice el plan, o en todo caso el correo para que se corrija este error

Dear Sir/madam

In order to apply the Convention to avoid double taxation between countries, we
request that you send us the form below filled with your company information, so
that payments made are exempt from withholding tax.
In addition, we also request a residence certificate of the entity for the fiscal year 2025.

chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://info.portaldasfinancas.gov.pt/pt/apoio_contribuinte/modelos_formularios/convencoes_dupla_trib_internacional/Documents/RFI_21_uk.pdf

Kind regards,

Accounting department

Shanil Vergi

Hello,
I purchased a one-year Zoom subscription in 2024 and used it briefly.
However, I stopped using the service after my business failed.

A few days ago, I received an email stating that my one-year subscription had been renewed, but the payment could not be processed by my card.
I have since requested to cancel the subscription, but the payment request has not been withdrawn.

Could you please cancel this one-year subscription?
Alternatively, could you change it to a one-month subscription, so that I can pay for just this month and then close my account?

Please get back to me.

Thank you.

I have an upcoming meeting and was receiving registration. I paused my subscription for a few days and then renewed my Pro, only to lose all the registration details. There is no tab and no options anywhere to retrieve the details of all who registered, and the link no longer works. Even though I am on Pro, I have also been informed that I cannot access support. Ridiculous. How do I retrieve lost details, please?

I have identified an account being utilized to defraud or scam individuals. I have a basic account that I made to interact with the scammers, and there is no way for me to speak with a representative of zoom via email, chat or phone, and there is no option for me to report the account. I am seeking support from Zoom staff to identify how to remove this account.  The account is masquerading as a legitimate non-profit organization who I have contacted directly and ensured this account was not them.