I took out a Zoom account for my local diving club as its Chairman and forgot to turn off the auto renew option. The subscription has been taken from my personal bank account and there was no indication that the transaction was pending. So I am now £155.88 out of pocket and the 'bots' all inform me that I cannot get a refund. I cannot believe that this is the case with any responsible company and I have seen posts saying that other have been refunded (In fact my wife had this happen to her and managed to get her money back). So I hope some human can help where the bots have failed. My email is *********** for any good news!!

Hello, we made a change to our payment method during the month of June, and the June invoice is unpaid. This invoice is from May 14th to June 13th (but it's not the same price as the previous monthly invoices). I also see that a July invoice (from July 7th to 13th) has been generated, which I don't understand. Can you explain this to me?

Hello,

We recently applied for the Zoom for NGOs program to receive the 50% discount, and our application was approved. I was instructed to follow a link to complete the purchase. However, when I switched the subscription from an annual plan to a monthly plan, the coupon became unusable, showing the message: "You are not eligible to use this coupon."

I submitted a support ticket regarding this issue two days ago, but I have not yet received a response. Given our upcoming event, we are in urgent need of activating the Zoom plan as soon as possible.

Could you please expedite the resolution of this issue or advise on how we can proceed to apply the NGO discount to a monthly subscription?

I am trying to sign up for an upgrade from a free to a pro account using the 40% off for the Black Friday weekend special. I keep getting this pop up window when I try to continue that says “Unable to continue. You have chosen a billing cycle that is ineligible for this coupon. Click go back to close the eligible billing cycle”. Tried switching to a monthly plan but that does not have the discount. Does anyone know what to select to not get this pop-up anymore and move on to the next page to pay?  Thank you.