Purchasing Business Plan takes too long

[midnightsky]

I purchased the Business plan around 7:30pm on Thursday (PST), but my subscription is still inactive. The message I received says, "We are still working on processing your transaction. You will receive an email with more information within 1-2 business days with an update. Please do not attempt your purchase again, as this may result in multiple charges."

It has now been 33 hours with no update, and I'm getting frustrated. Is there a manual process involved? I expected the payment to be processed in real-time if it was valid; otherwise, it should have been rejected so I could try a different payment method. Has anyone else experienced this delay?

Thanks

[seanw]

WTF Zoom. I am having the same issue. Trying to upgrade for an important meeting and Zoom says this? Are you kidding me!? Time is of the essence for meetings and you are telling me it is going to take 1-2 days for you to accept my credit card information!? What a joke.

[MGSR]

Hello @seanw,

Welcome to the Zoom Community! We're glad to have you here.

We do apologize for the inconvenience. Kindly submit a ticket to our billing department for further assistance with the provisioning of your business plan. 

Thank you for your patience and understanding. 

[Cristina15]

Hello, I am facing same issue and I have a meeting tomorrow, it's less than 15 hours away. I just bought zoom monthly plan to exceed 40 mins. Pleasee helppppp. I have received mail of payment processed but still it says basic. Pleaseee help me. Also ticket is already created. No update there. Pleaseee it's really crucial. 

[aungkaunghein]

I’m facing the same issue, and it’s really frustrating. I purchased the Business plan as well, but my subscription is still inactive. I have an important meeting to schedule tomorrow and wasn’t expecting this kind of delay.

Does anyone know if there’s a way to expedite this process?

[Cristina15]

How did this get resolved ? In how long ? I also have meeting tomorrow and it's less than 15 hours and now after making the payment, I received payment processed mail, but it still shows basic plan. I never knew zoom was so unrealiable, I am sooo tensed now. Please tell me how it resolved. 

[aungkaunghein]

I reached out to Zoom via their live chat. If you’re on a Basic plan, some chat features may be limited but just keep clicking through the automated responses until you get connected to a real person.

In my case, Zoom support raised an internal ticket with their billing team, and one day later, my Zoom Pro account was activated.

Here’s the email I received:

Your request (BIL1737594) has been updated. Reply to this email or follow the link above.
2025-01-30 17:42:18 PST - Jastine Maestro (C) Additional comments
Hello there,

Greetings from Zoom Billing!

I appreciate your patience on this matter.

I truly apologize for the delayed response and any inconvenience this has caused. I understand the urgency of your situation, especially since your plan is still set to a Basic account. Let me assist you with this.

To best assist you, I will be escalating your request and will reach out to you with more information as soon as possible. Your patience and understanding is greatly appreciated. 

In the meantime, please do not hesitate to reach out if you have any additional questions or concerns and I will be happy to look into it for you.

Best Regards,
Faith
Zoom Billing Team

[aungkaunghein]

I reached out to Zoom via their live chat. If you’re on a Basic plan, some chat features may be limited but just keep clicking through the automated responses until you get connected to a real person.

In my case, Zoom support raised an internal ticket with their billing team, and one day later, my Zoom Pro account was activated.