Hey Zoom Community,

I hope someone out there can hear my plea for help! I've been dealing with a major Zoom headache for the past four weeks, and it's seriously impacting my productivity. I can't seem to get in touch with anyone from Zoom support, and I'm at my wits' end.

I have a paid Zoom plan, but I'm unable to use it due to some technical issues. I submitted a help ticket four days ago, but it feels like my message has vanished into the abyss. I've even tried reaching out to Zoom billing, but I've been stuck on hold for what feels like an eternity without talking to a real person.

I've got important work and meetings to attend, but this Zoom trouble is throwing a wrench into everything. I'm growing more frustrated by the minute and could honestly scream!

If anyone in the Zoom community has any magic tricks or helpful tips, please, pretty please, share them with me. I'm desperate for a solution and would be eternally grateful for your assistance.

Thanks in advance for any help you can offer!

Sincerely,
Tamara

Here is my help ticket, for reference:

Dear Zoom Support,

I hope this message finds you well. I'm reaching out to you regarding my Zoom Pro Yearly, and I have encountered an issue that I believe might be a misunderstanding on my part or perhaps a technical problem. I wanted to bring this to your attention.

Firstly, I noticed that I do not have access to the chat support or phone support, which is mildly frustrating for me. Could you kindly clarify which type of membership grants me access to these support channels? I would appreciate your guidance on this matter.

Now, onto the issue I'm currently facing. I am experiencing difficulties when attempting to connect to Zoom meetings hosted by others. Every meeting requires a passcode to join, and I am unable to connect successfully without doing so. Additionally, I am unable to open my Personal Zoom Meeting Room to host my own meetings. I receive a prompt to update Zoom and contact the IT admin, but I'm unsure how to proceed.

I genuinely enjoy using Zoom and have found it immensely valuable, which is why I opted for a paid subscription. However, these recent challenges have left me feeling uncertain about the services I am entitled to and how to address the issues I'm encountering.

I would greatly appreciate your assistance in resolving these matters. Please let me know if there's any additional information you require from my end to better understand the situation. I look forward to your prompt response.

Thank you for your attention and understanding.

1. I have nearly 10k contacts that are synched to my Zoom app on MacOS.

2. They are not synched to Personal Contact on the Zoom portal

3. They do not appear on my iPhone Zoom app

I want to download these contacts but there does not seem to be any means of doing so. I would like to know where the data is stored or have a utility to retrieve them.

This problem originated when I had a different email provider and synched my contacts. I discontinued that email service and did not realize that all my iPhone contacts were stored on Microsoft Outlook via that email provider. When I cancelled the service, I lost all 10k contacts. It is a miracle to find them in Zoom. I want to be able to load them into my phone and current email address book and back them up somewhere.

Hi

I have to accounts

1) free account on my personal address
2) paid subscription on a corporate address which I had for a contractor assignment

The assignment is finished, so the email address will be terminated.
How do I get the paid subscription transferred to my personal email address? Changing the address in the paid subscription to my personal address doesn't work: I get a message that there's already an account on that address (which is correct)

Adding the private email to the paid account ain't the solution, as I wont have access to the email address associated with the paid account.

looking forward to your response

rgds

Charlie