basic package

[LisaUnger]

My billing says I'm paid up to date. It's still saying I have the free basic package. I don't understand why and I can't see how to talk to anyone to understand what is going on.

[CarlaA]

Hi @LisaUnger thank you for posting for the first time and welcome to the Zoom Community!

I totally get how frustrating it can be when you're seeing something unexpected with your Zoom account. To get this sorted, please follow the steps in this article: 

Troubleshooting paid account still showing as basic

I hope this helps!

Carla,
Zoom Community Team