I have been trying to get resolution to an issue that started SIX MONTHS ago. I have worked with two different account managers, a sales manager, and Zoom support and they have ALL stopped responding to my repeated emails. The last email I received from the sales manager I have been working with was over TWO MONTHS ago! Does anyone have any suggestions on how to escalate an issue? I would love to have the contact information for a senior manager of some sort but I'm sure that won't be easy to obtain. Any help would be greatly appreciated as I have spent WAY too much time and energy on this, and the lack of support and even replies to my multiple emails is simply inexcusable and abismal. Very frustrated with Zoom!!!

Hola, estoy teniendo un problema, anteriormente hemos creado una cuenta en zoom la cual tengo la factura de pago ya que se débita de la tarjeta de crédito de la empresa, sin embargo hemos perdido la cuenta de correo a la que esta asociada y no podemos ingresar para hacer uso del recurso pagado, como puedo contactarme con el soporte de zoom en español para verificar la cuenta de usuario asociada a esta factura.

Gracias por el apoyo

I'm trying to broadcast via Zoom, but the downside of Zoom is that the screen freezes or the level is low, so the screen resolution is low. I want to know which promotion I should purchase to be able to broadcast stably.

It is difficult to use because the method of inquiry is difficult..

Does anyone know the difference between a personal account and a company account?