User not receiving invites to join Zoom.

[User5125098206]

I am trying to invite a user to join our Zoom group but it seems the messages from Zoom are not getting through. Is there any way to check they've been sent from Zoom?  My Exchange log shows no messages received from Zoom, other external mail gets through.

Their email address is correct, I created it.  I’m not trying to invite them to a meeting, I want them to have a Zoom account.

[junO-]

Hi,

Here are some steps you can try if Zoom meeting invites aren’t being received:

1. Basic Checks
Start by verifying the recipient’s email address for typos, confirming you’re sending from the correct Zoom account, and ensuring the meeting was scheduled with invites enabled. You can also test by sending the invite to a different email address.

2. Email Delivery & Server Settings
Check your Zoom account’s email settings and make sure your organization’s domain isn’t blocked. On the server side, whitelist Zoom’s domains (zoom.us, zoomgov.com), review spam or quarantine folders, confirm firewall settings, and ensure your mail server accepts Zoom’s IP ranges.

3. Workarounds & Next Steps
If the invites still aren’t arriving, try forwarding the meeting details manually, sharing the meeting link through another channel, or using Zoom’s calendar integration. 

Since Exchange isn’t showing any Zoom messages, it’s likely the emails aren’t reaching your server—possibly due to delivery issues or upstream blocking.

Please let us know if this resolves the issue.

BR,

junO

[User5125098206]

Their email address is correct, I created it.  I’m not trying to invite them to a meeting, I want them to have a Zoom account.