Cancel paid subscription

[shariw]

I cancelled my subscription after I was notified of a $248 annual subscription bill, but my credit card was changed so it is couldn't be processed. It says that my paid account features will be cancelled temporarily, which is what I wanted. Is the $248 due for the following year or the previous year (in which case I would still owe the $ for usage)?

Do I need to pay it if I cancelled my subscription?

shari

[Mandel]

Hi @shariw ,

Welcome to the Zoom Community!

The payment you are referring to is for the following year (until June 2026). Please note that when you cancel a subscription, the cancellation is effective at the end of the current billing cycle and you can still use your paid plan(s) until the end of your service period. The previous invoice usually remains payable.

Let me know if you have any other questions.

Cheers,

Zoom Community Team