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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

$354 bill to Zoom? For what?

Yeah this will be pulled immediately by Zoom... I don't use Zoom.. (I don't even know who they are!)But they got a hold of my credit card and are charging me $354... ?? For what!? I called my credit card company and they say... Yeah... Zoom! You are ... Show more

Yeah this will be pulled immediately by Zoom...   I don't use Zoom.. (I don't even know who they are!)

But they got a hold of my credit card and are charging me $354...  ??   For what!?   I called my credit card company and they say...   Yeah... Zoom!    You are getting royally screwed!    Nope can't stop the transaction!   I tried calling Zoom, and I get the vaguest dumbest customer support represtantive..   I ask "What am I being billed $354 for?"  She can't answer.. I have no invoice no purchase order of that size?!?    "Sir!  I can't help you..."    I mean what is my involuntary $354 going for??  There's no order or nothing!  Just identity theft by Zoom..  (I can't explain it as plain as day!)    Don't buy from Zoom.  You'll be sorry!  I'm down to my last credit card that hasn't been compromised. (Oops.. it's been compromised!  Seriously!) 


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2023-08-03
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2023-08-03
SpotterMCE
By SpotterMCE
• Newcomer
reply-icon Latest Reply -  2023-08-09

Why still processed payments after my cancellation?

I have sent to your responder email about cancellation because the amount your charge not equal like the plan renewal after that I did cancellation before invoice coming to us. My question is why you still processed the payments? the person name is R... Show more

I have sent to your responder email about cancellation because the amount your charge not equal like the plan renewal after that I did cancellation before invoice coming to us.

 

My question is why you still processed the payments? the person name is Rom

 

thanks

Best Regards

Teuku


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2023-08-02
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2023-08-02
Teuku
By Teuku
• Newcomer
reply-icon Latest Reply -  2023-08-09

BBA

Where can I find and fill out a BBA?

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2023-08-09
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2023-08-09
CGNOLAND
By CGNOLAND
• Newcomer

Trying to update on windows

I'm feeling so frustrated I could cry. I can't use zoom properly because it needs to update. I use the chat bot, follow ALL the instructions but still can't update. I try to call, but it sends me in a spin trying to find numbers, and then I have to e... Show more

I'm feeling so frustrated I could cry.  I can't use zoom properly because it needs to update.  I use the chat bot, follow ALL the instructions but still can't update.  I try to call, but it sends me in a spin trying to find numbers, and then I have to end them with the pound sign, which I can't find on my phone!  What an absolute farce!!!   I can't get hold of ANYONE to help, and I'm feeling extremely frust


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2023-08-08
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2023-08-08
Pissedoffcustom
By Pissedoffcustom
• Newcomer
reply-icon Latest Reply -  2023-08-09

Zoom account plan

I chosed monthly’s plan on 21th July and it was business plan.By mistake l did it. I didn’t choose personal.l paid 82$.My previous plan ended on 2 July. On 2 August l discovered that my plan was renewed with additional services and I paid 227$ to 2 S... Show more

I chosed monthly’s plan on 21th July and it was business plan.By mistake l did it. I didn’t choose personal.l paid 82$.My previous plan ended on 2 July. On 2 August l discovered that my plan was renewed with additional services and I paid 227$ to 2 September.l don’t need this plan .l need yearly personal plan so please help me to change this plan to yearly personal plan or refund my money back and make another yearly personal plan.


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2023-08-09
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2023-08-09
Rii
By Rii
• Newcomer

Plan downgraded

Dear Zoom Team, We have paid for Pro Plan but still our subscription is coming as baisic, can you please check and update us why our subscrition is not updated Account: *********** Invoice Date: May 24, 2023Invoice #: INV20***1463 Zoom Account Number... Show more

Dear Zoom Team,

We have paid for Pro Plan but still our subscription is coming as baisic, can you please check and update us why our subscrition is not updated

Account: ***********

Invoice Date: May 24, 2023
Invoice #: INV20***1463
 

Zoom Account Number: 70***1883
Payment Method: Credit Card
Payment Date: 08/06/2023
Amount: $27.48

 

Best Regards,

Raees
 


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2023-08-08
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2023-08-08
AFSAppSup
By AFSAppSup
• Newcomer

Pro account with no live chat support

I'm trying to change my sign-in e-mail because it has been de-activated and all communication from zoom is going to it but I no longer have access to it. I also have no access to a live chat service even though my account is a pro. 

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2023-08-05
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2023-08-05
ahmadn
By ahmadn
• Newcomer
reply-icon Latest Reply -  2023-08-08

App Credentials Server-To-Server OAuth

Currently, I am using 1 Pro account, and my current solution is to add 9999 basic user type accounts. However, I want to add more users to be able to share the same App Credentials Server-To-Server OAuth. What do I need to do? Do I need to purchase a... Show more

Currently, I am using 1 Pro account, and my current solution is to add 9999 basic user type accounts. However, I want to add more users to be able to share the same App Credentials Server-To-Server OAuth. What do I need to do? Do I need to purchase another license for 1 user in the user list I have already added, or is it not possible to add more and I have to use a new account?


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2023-08-01
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2023-08-01
tokarin
By tokarin
• Newcomer
reply-icon Latest Reply -  2023-08-08

Right to erasure

Does Zoom comply with European data privacy laws? Where can I submit a data download and erasure request?

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2023-08-08
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2023-08-08
dbrand666
By dbrand666
• Newcomer
reply-icon Latest Reply -  2023-08-08

10.4 Customer License Grant. You agree to grant and hereby grant Zoom a perpetual, worldwide, non-ex

  • I am hearing there’s a mass exodus due to the following. Can anyone confirm if this is accurate:

IMG_9792.jpeg

 

 

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2023-08-08
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2023-08-08
Truelighttracey
By Truelighttracey
• Newcomer
reply-icon Latest Reply -  2023-08-08
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