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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

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Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Resolved! Why am I still getting charges when I canceled my account?

It's impossible to reach a person in support or billing for zoom. Why isn't there just a number that I can call?? I am constantly getting notifications that they are trying to charge my credit card (that which I keep maxed out so they can't) I cancel... Show more

It's impossible to reach a person in support or billing for zoom. Why isn't there just a number that I can call?? I am constantly getting notifications that they are trying to charge my credit card (that which I keep maxed out so they can't) I canceled my account and they are STILL trying to charge my account.... This is ridiculous. I have submitted three tickets too.. and since I already downgraded my account they wont do live chat support. WTH?? This is the reason I am leaving zoom. The support is terrible. What's also really interesting is if I go to my support activity, nothing is there!! Is it even working???


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2023-07-14
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2023-07-14
CyndeeAdkins
By CyndeeAdkins
• Explorer
reply-icon Latest Reply -  2023-09-19

Was overcharged but now they refuse to reimburse.

Zoom charged me $110 per month for an individual plan. Last April they corrected the bill to $149/year but haven't reimbursed me for the months of incorrect billing. Now they say "the books are closed" for 2021 and 2022. Who do I contact?

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2023-09-11
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2023-09-11
Ralph05
By Ralph05
• Newcomer
reply-icon Latest Reply -  2023-09-19

Zoom One Pro 2023년 9월 21일에 갱신이라고 써있어요

Zoom One Pro 2023년 9월 21일에 갱신이라고 써있어요2022년 9월 21일날 갱신해서 1년씩 유료화 사용하고 있습니다.1. 온라인 유료 줌을 이용하지 않을 경우 자동갱신하는 것을 2023년 9월 20일날 취소하면 되나요?2. 유료사용을 취소할 경우 2023년 9월 21일날까지는 유료화처럼 회의를 장시간(2~3시간) 사용 가능한가요?아니면 2023년 9월 21일부터 무료로 지원하는 40분 이내로만 사용해야 하나요? 저희가 기관인데 ... Show more

Zoom One Pro 2023년 9월 21일에 갱신이라고 써있어요

2022년 9월 21일날 갱신해서 1년씩 유료화 사용하고 있습니다.


1. 온라인 유료 줌을 이용하지 않을 경우 자동갱신하는 것을 2023년 9월 20일날 취소하면 되나요?

2. 유료사용을 취소할 경우 2023년 9월 21일날까지는 유료화처럼 회의를 장시간(2~3시간) 사용 가능한가요?
아니면 2023년 9월 21일부터 무료로 지원하는 40분 이내로만 사용해야 하나요?

  저희가 기관인데 요즘에는 대면 회릐로 많이 변하고 있어서요

그래서 유료화를 중지하려는데 2023년 9월 21일날 회의가 1건 예약이 있어서요 9월 21일까지 사용할 수 있는지가 궁금해서요안된다면 빨리 회의 안내를 변경해야하거든요

~

  빠른 답변 부탁드립니다.


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2023-09-18
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2023-09-18
인천광역시자원봉사센터
By 인천광역시자원봉사센터
• Newcomer

You have exceeded the limit of license

no he podido dar a nadie licencia por error que indica: You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit. la facturación está pagada pero no me permite dar a nadie licencia, en estos momentos... Show more

no he podido dar a nadie licencia por error que indica: You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit.  la facturación está pagada pero no me permite dar a nadie licencia, en estos momentos estoy siendo usuaria solo de 45 min. y nada más 


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2023-05-16
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2023-05-16
ceap
By ceap
• Newcomer
reply-icon Latest Reply -  2023-09-18

Reactivate or refund zoom one pro

Dear zoom team, I subscribed zoom one pro free trial from App Store on 16th August 2023 and cancelled it on 16th September by mistake, and amount is debited from account on 17th September 2023, I request you to reactivate my subscription or refund wh... Show more

Dear zoom team, I subscribed zoom one pro free trial from App Store on 16th August 2023 and cancelled it on 16th September by mistake, and amount is debited from account on 17th September 2023, I request you to reactivate my subscription or refund whichever is suitable. This will be great help from your side


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2023-09-18
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2023-09-18
Rachana
By Rachana
• Newcomer

zoomのアップグレードをしようと思ったらご要望の地域ではZoomサービスはご利用になれません。 (300)と出ました

zoomでアップグレードしようと思ったらエラーコードがでました。当方日本なのでこの地域はzoomは使えると思うのですが。アップグレードする前に、日本円からドル支払いに変更しました。それがいけなかったんでしょうか?どなたか解消方法を教えてください。

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2023-09-16
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2023-09-16
mikan31
By mikan31
• Newcomer
reply-icon Latest Reply -  2023-09-17

What happened to Zoom support chat?

Up to a few days ago, I would be able to click on the Zoom support button located at the lower right side of the screen, type in 'technical support' and get routed to technical support via chat. Now, I only get the bot telling me to contact my Zoom A... Show more

Up to a few days ago, I would be able to click on the Zoom support button located at the lower right side of the screen, type in 'technical support' and get routed to technical support via chat.  Now, I only get the bot telling me to contact my Zoom Account Manager to discuss support plan options.  I spend way more than the minimum $50 per month required to have access to technical support via chat.  The guidance I received in response to an email to customer support advised me to disable and then re-enable the "Allow users to contact Zoom's Support via Chat' option.  I did that but it had no effect.  So, I can't get in touch with technical support via chat to figure out what the problem is and the support I am getting via email is not helpful.  What happened to my support via chat?


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2023-09-16
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2023-09-16
HPAEXEC
By HPAEXEC
• Newcomer

サインイン

はじめまして 早速結論なのですが、久しくログインしておらず、有料プランの解約や請求情報を確認しようとログインしようと思い、アドレスとパスワードを入力したのですがメールアドレスの認証が必要と言われたのですが、以前から使っておりましたメールアドレスが使えなくなっており認証番号の入力ができずログインもできないので何もできないのですが、何か方法はありますでしょうか?サポートにはリクエストは今日の昼に送ったのですが、早く答えが知りたいので質問させていただきました。ご回答いただけると嬉しいです。よろしくお願... Show more

はじめまして 

 

早速結論なのですが、

久しくログインしておらず、有料プランの解約や請求情報を確認しようとログインしようと思い、アドレスとパスワードを入力したのですがメールアドレスの認証が必要と言われたのですが、

以前から使っておりましたメールアドレスが使えなくなっており認証番号の入力ができずログインもできないので何もできないのですが、何か

方法はありますでしょうか?

サポートにはリクエストは今日の昼に送ったのですが、早く答えが知りたいので質問させていただきました。

ご回答いただけると嬉しいです。

よろしくお願いします。


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2023-09-12
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2023-09-12
遼太朗
By 遼太朗
• Newcomer
reply-icon Latest Reply -  2023-09-15

El lunes pasado pagué para actualizar la cuenta a PRO y aún no cuento con el servicio...

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2023-07-19
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2023-07-19
ile
By ile
• Newcomer
reply-icon Latest Reply -  2023-09-15

Zoom doesn't let me asign the licence to my users

I have 3 accounts asociated with my profile, I have 1 licence but doesn't let me assign the licence to any of the accounts 

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2023-09-12
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2023-09-12
Frank90
By Frank90
• Newcomer
reply-icon Latest Reply -  2023-09-14
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