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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Lost two factor authentication and recovery code - basic account

kingqueen-temp
Newcomer
Newcomer

‎2023-09-24 08:14 AM

Good afternoon

I have made an error and somehow have lost both the Zoom entry in my two factor authenticator app, and the recovery code.

Being a Basic user, I am unable to send a support ticket for anything other than billing. 

I have created another account in order to post this message, because I cannot log into my main Zoom account on any device.

If it is please possible for a moderator or other Zoom person to DM me to help, I'd be ever so grateful.

Thank you

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2023-09-24 09:00 PM

Welcome to the Zoom Community, @kingqueen-temp.

 

Please see this Zoom Support article for important helpful tips on issues with access to the email address associated with your account:

https://support.zoom.us/hc/en-us/articles/201362563#h_01GQMSKVXNFRES11D4497NT79N 

Basically, explain the situation and confirm some billing details to confirm its actually you. Might take a few days, start to finish (less, I hope -- they're quite busy!).


Ray -- check out the GoodClix website or the Z-SPAN website.
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