i have already submitted my issue but still my issue is not resolved and i am facing big loss because of this. i already paid my PRO subscription fee of 14.99$ and the amount was deducted from my bank account (see attachment) but still my plan is on basic and i am facing loss because of it. resolve my issue on urgent basis or else i'll file a complain against your company.

Am I the only one disappointed by Zoom's changes RE: the small business target market?

I have been a Pro-Account subscriber for many years and just received my renewal notice.  On the surface it looks like the price is the same.  However, Pro Account plans ($149.90/yr)  NO LONGER have Live Chat support — that is now only provided for accounts spending a minimum of $600/yr.  Email support is insufficient when a technical issue is disrupting a current/pending session.  This essentially leaves small businesses unsupported technically.

The astronomical jump from $149.90 to $600 - to have live chat support - is game changer (unless we agree to pay an extra $72/yr (ah-hem 50% increase) for assurance of tech support.

As an independent consultant, I am questioning my renewal.  My spiritual center is also re-considering its account type.  When company's start decreasing their customer support; members start making other decisions.  Perhaps Zoom has calculated that it can lose its Pro-Account customer base.

Your thoughts?
What are your thoughts about this?

Does anyone else find it very difficult to reach a representative about simple things like "Dropped Calls" and "cancellation of services", such as webinars/license obtaining? If so, what was your work-around? Have you found a customer service person to help you timely? How?

Hi, I moved to Kazakhstan and forgot to change my billing address. I paid with my Kazakhstan card but still was charged with taxes. Also I have a coupon of 30% discount in my account, and I thought it would be automatically applied to my subscription. However, today I was charged with 180$ instead of a 100$ (minus taxes and a discount). I didn't expect it, is it possible to change it?

Am a licensed user and when trying to contact phone support (having wasted an hour trying to find the answer I needed on ZOOM and on the web) was told my account does not come with phone support -- but the profile says it does. What do I need to do to get help with a problem that is not covered in any of the help topics available?

As an Admin, is there a way to prevent users from signing into the Zoom desktop app across multiple computers? Our Zoom used to have it to where if I'm signing into my Zoom account on a conference computer then sign in with my main computer it would automatically sign my profile out of the conference. This is ideal as we like to keep office administrator chats private and this is a big help in that. Ever since we signed our profiles onto Zoom One for Business we can now sign into multiple devices simultaneously. Can that be turned off?

Hola. EL 02 de Noviembre del 2023 pagué el plan Pro de 149.90$ y no puedo actualizar. He seguido los pasos recomendados en cuanto a la administración de usuarios y la edición de plan sin tener éxito alguno. Necesito que mi plan sea actualizado a la brevedad.