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Used wrong email during sign and purchased zoom pro package

mobin
Newcomer
Newcomer

‎2023-05-29 09:40 AM

Hello There, 

 

Yesterday i signup to zoom and purchased a pro subscription using an invalid email. It was a mistake. after purchasing i didn't receive any email due to the wrong email. also I'm not able to login to that account because it's asking OTP from that email. 

 

now how i can recover the account?

 

Thank you

Mobin

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2 REPLIES 2

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-31 08:51 AM

Hi @mobin, and welcome to the community! You will need to contact our Billing team at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

 

Hope this helps!


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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SchoolpsychJe
Newcomer
Newcomer

‎2023-11-19 03:26 AM

Man I just did the same thing. used .org vs .com. Did you find a resolution? 

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