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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

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Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Impossible form to upgrade from Basic to Pro

Several people have said that it is impossible to upgrade from Basic to Pro as an individual because you are told to fill in details of a business account.

 

When will this be addressed? otherwise, why have a Forum?!!!

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2023-11-12
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2023-11-12
HAF
By HAF
• Newcomer
reply-icon Latest Reply -  2023-11-12

Resolved! Upgrading to Pro if you're not a business

I want to upgrade to Pro but the form asks for business / company name.  I'm just a private individual - do I leave this  blank?

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2022-05-12
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2022-05-12
RJRP
By RJRP
• Newcomer
reply-icon Latest Reply -  2023-11-12

pasar el zoom pagado de mi cuenta personal a otra comunitaria

Buenas tardes!

Al comprar la garantia de un mes de zoom lo hice con mi cuenta personal, pero ahora quiero pasar el zoom pagado de mi cuenta a otra cuenta, ¿cómo hago para hacer esto sin tener que pagar nada adicional?

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2023-11-09
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2023-11-09
miguelmiguel
By miguelmiguel
• Newcomer

SOLVED Declined payments

UPDATEIt might be useful to anyone who runs into the same issue: please, check with your bank. If the payments are being declined, it's highly plausible that it's a security measure, especially if you are outside the US. This is what happened to me. ... Show more

UPDATE

It might be useful to anyone who runs into the same issue: please, check with your bank. If the payments are being declined, it's highly plausible that it's a security measure, especially if you are outside the US. 

This is what happened to me. My bank automatically blocked the transaction as it deemed it suspicious. I had to call them and confirm that I wanted to send the payment and that I knew the company I was sending it to.

The restrictions were then removed and the payment finally went through.  

 

Hello,

Is there anyone who can help me, please?

 

I am a Pro Zoom user on a yearly subscription. I never have any issues with payments but this time, for reasons I cannot understand, my payments will not go through. 

My subscription expired yesterday and I have a due invoice that I have repeatedly tried paying but to no avail. I have sufficient funds and have absolutely no problems whatsoever with my card.

 

I honestly find it quite disappointing that I cannot freely talk to a real person from the support team. The AI is totally useless as it keeps misunderstanding my questions and offering pointless solutions. 

 

Please, help. 

 

Thank you. 


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2023-11-06
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2023-11-06
SoySauceNoodles
By SoySauceNoodles
• Newcomer
reply-icon Latest Reply -  2023-11-09

Cancel auto charging of ZOOM subscription

Team i need to cancel auto charging of ZOOM subscription. Kindly guide how to proceed.

 

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2023-04-10
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2023-04-10
mmohsin
By mmohsin
• Newcomer
reply-icon Latest Reply -  2023-11-09

Current Plans Blank; Can't Upgrade Cloud Storage Plan

(Quick update after posting this: I can see my Current Plans when logged in on iPad using Safari. My issue was on Windows 10 with Edge -- which has always worked before.) I need to update my Cloud Storage option for a month. Went to my Account -> Acc... Show more

(Quick update after posting this: I can see my Current Plans when logged in on iPad using Safari. My issue was on Windows 10 with Edge -- which has always worked before.)

 

I need to update my Cloud Storage option for a month.  Went to my Account -> Account Management -> Billing menu, and the Current Plans section is blank:

Ray_Harwood_0-1699499058195.png

 

On the Pricing page after clicking the Buy Now button:

Ray_Harwood_1-1699499188631.png

 

... it takes me to that blank page. 

 

How can I upgrade my Cloud storage for 1 month?

 


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2023-11-08
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2023-11-08
Ray_Harwood
By Ray_Harwood
• Community Champion | Customer

Resolved! Equipay class action suit

Hello zoomers, i got an email from equipay stating that I would get a refund of $53 and change due to a class action privacy suit.did anyone else get that?here is the suspicious part."As Administrator for the matter, we’re sending you this courtesy e... Show more

Hello zoomers, i got an email from equipay stating that I would get a refund of $53 and change due to a class action privacy suit.

did anyone else get that?

here is the suspicious part.

"As Administrator for the matter, we’re sending you this courtesy email to inform you that on May 31, 2023, you will receive a payment notification email that contains a link to claim your payment electronically. Once you receive that email, you will have until September 28, 2023, to claim your payment."

a link for a payment????

anyone else get this?? please advise.

 

 


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2023-05-30
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2023-05-30
soozqfive13
By soozqfive13
• Explorer
reply-icon Latest Reply -  2023-11-08

Resolved! ticket no #18393641

I have been writing to you since Oct 29th, to ask for the data to be modified on the invoice I am supposed to pay. I should have paid it the 1st, I have ticket no #18393641 , I cannot edit my billing data and I did not receive a solution from you. On... Show more

I have been writing to you since Oct 29th, to ask for the data to be modified on the invoice I am supposed to pay. I should have paid it the 1st, I have ticket no #18393641 , I cannot edit my billing data and I did not receive a solution from you. Only a notification that my invoice is 7 days past due.

 

I need a correction on my invoice frist, please.

 

I have explained why when I submitted my ticket.

 

Thank you


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2023-11-07
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2023-11-07
RamonaVolvo
By RamonaVolvo
• Newcomer
reply-icon Latest Reply -  2023-11-08

Resolved! invoicing

IS IT POSSIBLE TO SUBSCRIBE ZOOM PRO AND ASK TO ZOOM TO INVOICE AT THE CLIENT? THANK YOU FOR A REPLY

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2023-11-03
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2023-11-03
iwyworld
By iwyworld
• Newcomer
reply-icon Latest Reply -  2023-11-08

While attending to my sister passing I knew I had 200 on a card, zooms desperate unauthorized

"Unauthorized charges on my card" I know it's probably a first right maybe not do this to people who could be future users you can not be this desperate for money to be using these tactics going on a 11 months I'll be suggesting to do mass lawsuit. H... Show more
 
  

 

"Unauthorized charges on my card" I know it's probably a first right maybe not do this to people who could be future users you can not be this desperate for money to be using these tactics going on a 11 months I'll be suggesting to do mass lawsuit. How embarrassing of a thing to do someone in my situation. I'm most likely never going to use zoom so might as well blacklist me all together.

Redicukousness

 I never purchased this product I would not need to as it's free with my college and I do t even use it than. I had a meeting this month with my lawyer on the 8th and 16th but only one was a zoom invite from him I have no need for a business zoom as my business went bankruptcy this year and have no need. So when I woke to a 160.00 charge when I have no income best believe I was shocked. My sister passed away on the 26thand I traveled to Albuquerque and did not even know about the charge until the 28thas I was using the card for travel, I went to my sisters and was trying to buy pizza when I realized the only money I had just disappeared and was apparently charged on a day I was not feeling well and slept the entire time. I do got a new goole fold and indeed it's got a sensitive giant scree. And the cover has opened up my FB and called a few times that I had to shut that feature down . But I don't know why zoom would make such a ridiculous main screen that id zoom did open the only feature is a 160 annual charge which proves it had to be some sort of malfunction or accident. Look at the account I'm not in need of the service nor ever used it a 100 users I would not know what to do with a service like this, however I highly would stop this practice of hoping for accidental subscriptions as it preyed on me in time when I only had 200.00 and my sister was dead and here I am their to help and have to turn to them and ask for 150.00 to complete my trip cause my card had a weird charge I never seen and it's taking forever to figure out how it happened and seems to happened not once but twice as it did it to my square card too. So how do I get my money back and I do plan on reporting this to others as it was complete embarrassment as I never would purchase an app of that value and not thru my personal cards.

In final review my lawyer also had a meeting with me on September 26th clicked his email and the phone did shut down 3 separate times while on that call and he's m witness but I did not know or intentionally subscribe to a pro plan that I don't need and would never use. I was using the service of his choice and nothing showed I was being charged 170.00 for a phone call from my lawyer that could not even. Stay connected. This whole situation was embarrassing and still have not even buried my sister as this whole thing was unexpected and we have a go fund me due to the situation. 

 

 

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2023-11-05
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2023-11-05
MiroTheDj
By MiroTheDj
• Newcomer
reply-icon Latest Reply -  2023-11-08
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