downgraded plan

[Franc3s_MT]

Our plan was downgraded to basic because we missed our payment date. But even after paying, the plan still says basic. Do we have to 'manually' upgrade the account?

[Natha1]

Hi there,

The same thing happened to us, did you find any solutions?

Were you able to fix it?

It's so annoying zoom doesn't have any real customer support 

Any answer would be greatly appreciated 

Thank you