Two accounts using the same email address for personal account

[britpixie]

I have a personal paid account. When I went to create a meeting via google calendar and include zoom info, it said I had to log-in. I logged in with my email and password - but it said the password was incorrect, so I sent a password reset email to myself. That one said I had to log in via my google account on the log in page, so I did that. But then when I went back and tried to add the zoom meeting to the calendar event it said that I had a free account with a 40 minute meeting length - so I look at it on the zoom website and it's got me listed as a free user. I logged out, and tried logging in again with my email and password, but it now says I have to log in via gmail - and thus I'm stuck in a loop where I can't actually log in to the account that is paid (I double checked that the email I've been getting my billing info is the same address as the one I logged in with both previously and now via gmail). How do I get these accounts merged, or how do I delete the free account without losing the account that I've been paying for for months? 

[Rupert]

Hi @britpixie 

This issue might need some special attention.  As you have at least one Paid, I would suggest you raise a support ticket for this particular issue.

https://support.zoom.us/hc/en-us/requests/new

[britpixie]

Thank you!! I just did that - I was having a lot of trouble finding any way to contact support directly when I posted here. 

[Sara091]

 Was this ever resolved? I have been dealing with the same issue for years and Zoom has never been able to get rid of my free account. They are flummoxed by it. They have had me logging in with email to my paid account and not using google sign in. Google sign in only accesses the free account. However, as of today, my company zoom admin is only allowing us to sign in via google for security reasons. So I have no idea what to do, and chatting with 2 separate agents today has yielded nothing so far. They called it "advanced" and said they had to submit a ticket. So right now, I can't access Zoom Events, which I run for my company. Any help would be appreciated. 

[MGSR]

Hello @Sara091, 

Welcome to the Zoom Community! We're glad to have you here.

"We have reviewed your submitted ticket, and our technical team is currently awaiting additional information. Kindly respond to ticket TS2003737 at your earliest convenience so we can proceed with further assistance.