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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Subscription Issue

I have resubscribed for one year... then the subscript date and the due date are the same and my account is still in basic... Could any one help?

2023-01-04
|
Posted in Billing & Account Management
Latest Reply 2023-05-16
thong_veasna by thong_veasna • Listener
  • 356 Views
  • 5 replies
  • 0 likes

Issue accessing account due to old email address linked to OTP

Hi I have a separate paid account (***********) which we are unable to access because we no longer have access to the email associated with it for the OTP. We would like to update the email address to a new email for that account but we are unable to...

2023-05-14
|
Posted in Billing & Account Management
Latest Reply 2023-05-16
AndyRoo by AndyRoo • Listener
  • 310 Views
  • 4 replies
  • 0 likes

HELP!! unable to assign license error You have exceeded the limit of license assignment for your....

okay, maybe i start on the wrong location, let try a new fresh discussion i dont understand why, i cannot assign my license, i can unassign, but after that i cannot assign again, is there something wrong?my license is still more then 10, but i cannot...

limit 3.PNG new zoom error.PNG
2023-04-03
|
Posted in Billing & Account Management
Latest Reply 2023-05-16
bravosnk by bravosnk • Participant
  • 4105 Views
  • 41 replies
  • 10 likes

cobrança

tive 2 cobranças na fatura do meu cartão, uma no valor normal e outra 10X o valor do meu plano. como solicitar o estorno?

2023-05-16
|
Posted in Billing & Account Management
chris25 by chris25 • Listener
  • 90 Views
  • 0 replies
  • 0 likes

What to do if cancellation is not possible

I have an annual contract, but I am unable to sign it and am being billed for the next year.I would like to know if there is a way to cancel and have it returned.

2023-05-14
|
Posted in Billing & Account Management
Latest Reply 2023-05-15
ダミアン by ダミアン • Listener
  • 123 Views
  • 1 replies
  • 0 likes

How can Admin unlink user's Zoom account from Google?

I have a user whose Zoom account is linked to a Google login. However, he no longer has that Google account. He needs to login just using a Zoom username/password. How can I unlink his Zoom account from Google, while not unlinking it from my company ...

2023-05-15
|
Posted in Billing & Account Management
Latest Reply 2023-05-15
mpzoom by mpzoom • Listener
  • 158 Views
  • 1 replies
  • 0 likes

Change of email address when access to previous email is not available

I left my job and now I do not have access to that email. But that's the email linked to my Zoom account. Zoom won't change my email unless I reply from that email. I emailed Zoom support for help. I got no reply from them. Do I have to create a diff...

2023-05-09
|
Posted in Billing & Account Management
Latest Reply 2023-05-15
lindarwillis by lindarwillis • Listener
  • 287 Views
  • 3 replies
  • 0 likes

business e-mail - how to edit this section

"Linked Accounts E-mail służbowy" (that means Business E-mail) - where/how:1. can I see details2. editmentioned business e-mail in settings?So far I can see my personal e-mail using for login, but business is not displayed in settings. Please, find a...

2023-05-15
|
Posted in Billing & Account Management
MagdalenaMariaW by MagdalenaMariaW • Listener
  • 91 Views
  • 0 replies
  • 0 likes

Billing mistake

Some months ago, I changed my account from a paid plan to the free plan. My account shows that I am on the basic (free plan), and I get emails trying to get me to upgrade. But I just discovered that my credit card was billed on April 29 for $17.35. I...

2023-05-10
|
Posted in Billing & Account Management
Latest Reply 2023-05-15
bjl by bjl • Listener
  • 167 Views
  • 1 replies
  • 0 likes

Problems with Homepage

Hi all When I log in to my account, I cannot click on anything : ie meetings - schedule a meeting ect. There is a large Magnifying glass and search box in the middle of the screen which I have never seen before. Please help if you can.

2023-05-11
|
Posted in Billing & Account Management
Latest Reply 2023-05-15
BrownBomber62 by BrownBomber62 • Listener
  • 180 Views
  • 1 replies
  • 0 likes
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