Hi,

I paid my due invoice for the period ranging from 25th March 2023 to 24th April 2023 on 27th March. In the billing section of my account, I can clearly see that the payment has been received and the invoice has been paid completely and yet, for some reason, my account has not been upgraded from 'Basic' to 'Pro'. I still have the 40 minutes restriction on meetings and when I log into my account online, I still see 'Basic' written under my name. 

I am not sure what I can do to troubleshoot the same. I have logged out and back into my account a few times and have tried multiple browsers but beyond that I am not sure if I can do anything. Can anyone help me with this problem? Since my account status is still 'Basic', I am unable to reach the customer care as well. Any help will be much appreciated. 

regards,

Shalini

Hi 

I bought 2 zoom licenses 2 years ago. nboth renewed but i only needed one. in the summer of 2023 i  changed email addresses for the 2 licenses. i had no access to the old email addresses. i tried to cancel the second license but zoom wouldn't let me because i wouldn't log in to the old email. i paid to reinstate email forwarding from the old email but zoom will still not let me cancel the second licence because i cant send the cencellation request from the original email address. even though both accounts show up under my login and i am the account owner. i've had no useful support from zoom for the months i have been contacting support and changed settings on my zoom account to no avail. now they want to charge me for 2 licenses at renewal. please help!! 

Hi 

I bought 2 zoom licenses 2 years ago. nboth renewed but i only needed one. in the summer of 2023 i  changed email addresses for the 2 licenses. i had no access to the old email addresses. i tried to cancel the second license but zoom wouldn't let me because i wouldn't log in to the old email. i paid to reinstate email forwarding from the old email but zoom will still not let me cancel the second licence because i cant send the cencellation request from the original email address. even though both accounts show up under my login and i am the account owner. i've had no useful support from zoom for the months i have been contacting support and changed settings on my zoom account to no avail. now they want to charge me for 2 licenses at renewal. please help!!