AV/IT professional with 15+ years experience in video conferencing, broadcast tech, network configuration, escalated IT support, and audio-visual systems design/programming/operation. I believe that UC platforms should be flexible and capable for admins who want to do more than set-and-forget (which, unfortunately, is the status quo). Let's work together to make Zoom something that AV professionals are no longer embarrassed by!Please note - I DO NOT WORK FOR ZOOM! As such, expect that my comments will keep an industry/customer-focused perspective that may sometimes call out an imperfect platform, development team, and company!!