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canceling zoom phone and pro plan

dan4cancel
Newcomer
Newcomer

How in the ever living heck do yo cancel zoom phone and zoom pro?  Chat and telephone says I will receive an email.  I did recieve an email and have responded back to it serveral times and nothing but crickets from zooms side.  

2 ACCEPTED SOLUTIONS

dan4cancel
Newcomer
Newcomer

then I have the below:

  • Current Plans
  • Pending Plans
  • Billing Information
  • Invoice History
  • Shipments
     

     

    ZOOM ONE
    Zoom OneProUpgrade Account
     
    QTY
    1
    SUBSCRIPTION PERIOD
    Annual
    SERVICE EFFECTIVE DATE
    Jan 13, 2023
    STATUS
    Active
     
    NEXT INVOICE DATE:
    NEXT INVOICE AMOUNT:
    Jan 13, 2024
    $149.90
    Edit Current PlanCancel Plan

    Each Zoom One Pro license includes:

    •  Zoom One

    •  Zoom Team Chat

    •  Mail

    •  Calendar

    •  Zoom Whiteboard

    •  Clips Plus

    •  Notes

    •  AI Companion

    •  Cloud Recording StorageView Details 

       
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View solution in original post

7 REPLIES 7

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello, 

 

 I'd like you to please take a look at this link on how to cancel your pro subscription

 

 


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?

dan4cancel
Newcomer
Newcomer

Fantastic, but i've already looked at that.

So I click on Billing on the navigation menu to the left

dan4cancel
Newcomer
Newcomer

then I have the below:

  • Current Plans
  • Pending Plans
  • Billing Information
  • Invoice History
  • Shipments
     

     

    ZOOM ONE
    Zoom OneProUpgrade Account
     
    QTY
    1
    SUBSCRIPTION PERIOD
    Annual
    SERVICE EFFECTIVE DATE
    Jan 13, 2023
    STATUS
    Active
     
    NEXT INVOICE DATE:
    NEXT INVOICE AMOUNT:
    Jan 13, 2024
    $149.90
    Edit Current PlanCancel Plan

    Each Zoom One Pro license includes:

    •  Zoom One

    •  Zoom Team Chat

    •  Mail

    •  Calendar

    •  Zoom Whiteboard

    •  Clips Plus

    •  Notes

    •  AI Companion

    •  Cloud Recording StorageView Details 

       
    •  

    •  

    •  

    •  

    •  

    •  

    •  

    •  

dan4cancel
Newcomer
Newcomer

there is an edit current plan but it does not allow for me to enter a 0 nor cancel.  and when I click cancel plan i get:  In order to make changes to this plan please contact us

contact us /h brings me to a form submition page. That I have completed over two months ago and then again 5 days ago.

 

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @dan4cancel

 

 I would call our billing specialists at 

  • United States: +1.888.799.9666 ext 3 and see if they can assist you. It appears that you may have a plan that has to be cancelled over the phone for whatever reason. This is the best advice that I can give you so that you do not get billed again tomorrow when your subscription renews. 

Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?

Last time I called they said it had to be cancelled via email.  Are you an employee of zoom? 

 

dan4cancel
Newcomer
Newcomer

after 17 mintues on the phone I get told this will be handled by an email??????