canceling zoom phone and pro plan

[dan4cancel]

How in the ever living heck do yo cancel zoom phone and zoom pro?  Chat and telephone says I will receive an email.  I did recieve an email and have responded back to it serveral times and nothing but crickets from zooms side.  

[dan4cancel · Accepted solution]

Fantastic, but i've already looked at that.

So I click on Billing on the navigation menu to the left

• Billing
• Location Management 
• Whiteboard Management
• Notes Management
• Recording Management
• Clip Management
• Survey Management
• Reports
• Wallboard Management Advanced

[YaBoiB]

Hello, 

 I'd like you to please take a look at this link on how to cancel your pro subscription. 

[dan4cancel · Accepted solution]

Fantastic, but i've already looked at that.

So I click on Billing on the navigation menu to the left

• Billing
• Location Management 
• Whiteboard Management
• Notes Management
• Recording Management
• Clip Management
• Survey Management
• Reports
• Wallboard Management Advanced

[dan4cancel · Accepted solution]

then I have the below:

• Current Plans
• Pending Plans
• Billing Information
• Invoice History
• Shipments
   

  ZOOM ONE

  Zoom OneProUpgrade Account

   

  QTY

  1

  SUBSCRIPTION PERIOD

  Annual

  SERVICE EFFECTIVE DATE

  Jan 13, 2023

  STATUS

  Active

   

  NEXT INVOICE DATE:

  NEXT INVOICE AMOUNT:

  Jan 13, 2024

  $149.90

  Edit Current PlanCancel Plan

  Each Zoom One Pro license includes:

  •  Zoom One

  •  Zoom Team Chat

  •  Mail

  •  Calendar

  •  Zoom Whiteboard

  •  Clips Plus

  •  Notes

  •  AI Companion

  •  Cloud Recording StorageView Details 

[dan4cancel]

there is an edit current plan but it does not allow for me to enter a 0 nor cancel.  and when I click cancel plan i get:  In order to make changes to this plan please contact us

contact us /h brings me to a form submition page. That I have completed over two months ago and then again 5 days ago.

[YaBoiB]

Hello @dan4cancel, 

 I would call our billing specialists at 

• United States: +1.888.799.9666 ext 3 and see if they can assist you. It appears that you may have a plan that has to be cancelled over the phone for whatever reason. This is the best advice that I can give you so that you do not get billed again tomorrow when your subscription renews. 

[dan4cancel]

Last time I called they said it had to be cancelled via email.  Are you an employee of zoom? 

[dan4cancel]

after 17 mintues on the phone I get told this will be handled by an email??????