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Error code "Request failed with status 401"

Forum|Forum|2 years ago
March 18, 2023
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I am trying to set up a new Zoom account for my business and keep getting an error message "Request failed with status 401", after entering my email and entering continue. I have cleared my cache and all cookies, closed my Chrome browser and reopened. Still getting the same error. Tried in FireFox and having the same issue. I can open my personal Zoom account and have no issue with that account.

Best answer by Ray_Harwood

Welcome to the Zoom Community, @JoeK328.

Sorry you're having this issue.

From your description, it sounded to me like you may be trying to create a separate account for the new user.

If this is an employee or contractor working for you, I'd suggest adding the new user to your account. Note that you -- as the account owner and admin -- will have all the billing information in one place, rather than in two separate accounts. This is the normal way to make several users within one "billing" account.

There is a relatively easy way to do this from inside your account. See the How to add a new user section of this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/201363183-Managing-users

However, if you continue to experience the 401 error, please see this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/5719763721101-Zoom-error-code-401

Ray_HarwoodAnswer

Community Super Champion | Customer

Welcome to the Zoom Community, @JoeK328.

Sorry you're having this issue.

From your description, it sounded to me like you may be trying to create a separate account for the new user.

If this is an employee or contractor working for you, I'd suggest adding the new user to your account. Note that you -- as the account owner and admin -- will have all the billing information in one place, rather than in two separate accounts. This is the normal way to make several users within one "billing" account.

There is a relatively easy way to do this from inside your account. See the How to add a new user section of this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/201363183-Managing-users

However, if you continue to experience the 401 error, please see this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/5719763721101-Zoom-error-code-401

J

JoeK328Author

Newcomer

Hello Ray!

Thanks for the reply! Glad to be part of the community.

I have a personal basic "free" account, and not a paid account. I am in the process of starting up a new sole proprietor business and attempting to set up a basic Zoom account for this company with myself as the only user.

Thank you for the link to a Zoom Support article with instructions for submitting a support ticket. When I tried previously to connect with Zoom support I got a message that because I am not an account paying for service they will not assist me. The message I received indicated I have to use this community to solve the problem.

I will mark your post as accepted since it was helpful, even though it did not solve the issue. I appreciate your contribution to the community as a Champion!

CarlaA

Community Manager

Hi @JoeK328, thank you for your contribution to the Community!

I was wondering if you had some time to try the troubleshooting steps outlined in this article for error 401? https://support.zoom.us/hc/en-us/articles/5719763721101

I know it has been a bit since you initially posted, but I hope this is helpful!

Carla,
Zoom Community Team

J

jb2023

Newcomer

Thanks for the prompt reply! I am on a dell laptop, using chrome, and I am licensed through my university to use zoom. I go in via the browser / website.

Ray_Harwood

Community Super Champion | Customer

Other than clearing cache and cookies, I’m not sure what else to suggest when running Chrome OS. Check out this blog article,

https://blog.zoom.us/how-to-use-zoom-on-a-chromebook/

and also the article’s link to the ChromeBook Help Center at

https://support.google.com/chromebook/?hl=en#topic=9790276

J

jb2023

Newcomer

.....And today it's working just fine. No clue, but maybe the clouds moved. No matter, thanks for trying to help!

Ray_Harwood

Community Super Champion | Customer

@jb2023 - there was a brief notice yesterday on the Zoom Status site about difficulties creating meetings on the Zoom Web Portal... for maybe an hour or so. I'm guessing you were experiencing that issue as well. Glad it's working now... and thanks for following up!